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service

4 ways to set the first service appointment that customers keep

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While the new car buyer is sure to visit your dealership for a warranty repair, fewer are coming back for maintenance. Most customers prefer...
Spring

Groundhog sees his shadow, but service departments should prep for Spring...

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Another six weeks of winter are coming, according to the least official weather predictor in the nation. Punxsutawney Phil saw his shadow on Tuesday,...
holiday

COVID variant affects holiday plans as travelers opt to drive rather...

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The new Omicron COVID-19 variant has quickly threatened to become the dominant strain of the pandemic. As tighter restrictions loom due to a variant...
customers

Attracting customers with no car deals in sight

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Even though many consumers have been back in the market for a new or used car, there continues to be a lack of available...
travel

Holiday travel in full swing this Thanksgiving, and driving is preferred...

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Normal driving habits and commuting have not yet returned to pre-pandemic levels. According to the Hankook Tire Gauge Index from September 2021, just 36%...
retail automotive service departments

11 key processes every service advisor should be trained to do

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail...