TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Tips & Training

best price

How to Handle the “Best Price” Inquiry From Customers

- February 12, 2019
 In today's Tip of the Day, Mark Tewart gives you tips on how to handle the best price inquiry from customers. VIDEO TRANSCRIPTION: Today I want to talk to you about how...
voicemail

Voicemail: Say It Twice

- February 11, 2019
When leaving a voicemail, David Kain suggests saying your name, phone number, and the name of your dealership two times to make it easier on your guest while also getting...
planning

Be More Productive By Planning Your Day

- February 5, 2019
On Today’s Tip of the Day, Mark explains that there are 2 types of people. Find out which you are and how you can be more productive by planning your...
planning

Be More Productive By Planning Your Day

- February 5, 2019
On Today’s Tip of the Day, Mark explains that there are 2 types of people. Find out which you are and how you can be more productive by planning your...

Over Engineering in Your CRM

- January 12, 2019
We sometimes have too much engineering in our CRMs. In fact, David says some dealerships don’t concentrate on certain tasks being done properly. See how to avoid that from happening. VIDEO...
alignments

How To Sell More Alignments In Your Service Department

- August 23, 2018
Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip of the Day.
Wahlberg

Feature Benefit Selling by Mark Wahlberg

- August 17, 2018
Today's CBT Automotive sales tip of the day is brought to you by the newest Columbus Ohio car dealer, Mark Wahlberg. Take a look!  
females

Explaining Vehicle Maintenance to Females

- June 28, 2018
Females make up over 65% of your daily service department customers, and their buying habits and decision making is vastly different from the average male customer's. Why use the same...
Sales Process

Don’t Get Lost In Your Own Sales Process

- June 13, 2018
A sales process 'roadmap' is made to keep you on course to close a deal. Sometimes when you stray from the dotted path you are hurting yourself more than the...
objections

Find Out if Objections Are About Something Else

- April 26, 2018
Objections aren’t always objections from customers, according to Grant.  He suggest listening and agreeing with them, but also figuring out if their objections are objections or actual complaints.   VIDEO TRANSCRIPTION: Hey,...