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The importance of creating a positive team environment at your dealership

Today on Kain & Co., host David Kain, President of Kain Automotive, sits down with Jose Lazo, Sales Manager of South Dade Toyota, along with Boris Lopez, General Manager of South Dade Kia, to discuss what business looks like for them today.

Lopez says one of their greatest accomplishments, is creating an opportunity that allows them to work together and be happy doing what they love. Lazo adds that he’s happy to be a part of the family.

Related: Best practices for hiring at your car dealership

The biggest thing I’ve gotten out of working with South Dade Kia and South Dade Toyota is having a culture of respect and trust says, Lazo. As far as creativity, he says he likes how Lopez and the team allow him to express himself. They are always learning new technologies and they aren’t afraid of trying new things. The best asset to the company is its people says Lopez.

employeesThe car business is the best business there is says, Lazo. He says the way he tries to draw people in is, through building relationships. We aren’t just selling cars but helping people make decisions. There’s no more grinding and working yourselves to the bone. Lazo believes the industry is changing and the type of people they’re recruiting is changing. But, they are also looking towards the future and looking at what kind of employee they want on the team.

Lopez says they are focusing on training salespeople to create the right engagement. They want to maximize these tools and take care of the customer in the way they prefer. There’s always an opportunity says, Lopez.


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Anna Delvillar
Anna Delvillar
Editorial Coordinator, CBT News

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