One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
Symphony Wills did not stumble into the car business. She chased it, fought rejection, and took on a two-hour commute to get her foot in the door and onto the...
The car business is changing fast. Margins are tighter. AI is reshaping how dealerships hire, sell, and service customers. New franchises are struggling to hold market share. But what separates...
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
From sales to fixed-ops, dealership teams are ill-prepared for today's rapidly evolving automotive landscape. As was apparent throughout last year, prices are falling, competition is increasing, and customer preferences are...
The success of a business depends heavily on its people, including everyone from entry-level employees to top executives. Everyone plays a role, and therefore it makes sense that collaboration is...
Cross training in any business setting is always looked at as an important part of helping the entire team not only understand more about what one person or team must...
Emotional intelligence, also referred to as emotional quotient or simply EQ, is important in any workplace but especially comes in handy at a car dealership—as any job there requires flexibility,...
Running a successful auto dealership requires a mix of business acumen, passion, and dedication. Despite having these traits, self-doubt can still creep in and negatively impact your business.
By understanding how...