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Kain & Co.

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Hosted by David Kain, Kain & Co. focuses on efficiency and effectiveness in your dealership’s BDC and internet sales departments. David is President and Founder of Kain Automotive. Having been is automotive his entire life, it was only natural for him to move on to training and consulting others. Kain is seen as an industry authority in many regards.

Are Your BDC Employees Using the Right Language During this Crisis?

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick...

The Importance of Confirming Appointments

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On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the next step of the deal and eliminate any communication errors that may occur.

How to Improve Your Dealership’s Website Productivity

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On this week's episode of Kain & Co., David Kain, president of Kain Automotive, discusses how to make your dealership's website an easy-to-use and efficient business generator. VIDEO TRANSCRIPT: David Kain: Hello. I'm David Kain. I'm President of Kain Automotive, and welcome to Kain & Co....

Altering the Language Being Used in Your Dealership

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On this week's episode of Kain & Co., David Kain talks about the use of outdated language in the dealership and how customers may react positively to a change in how you communicate.

Creating a Personal Database as a Salesperson

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 On this week's episode of Kain & Co., David Kain talks about personal business development and how creating your own database of customer information can help immensely as a salesperson.   VIDEO TRANSCRIPT: David Kain: Hello and welcome to Kain & Company. I'm David Kain, president of...

Creating a Video Culture at Your Dealership

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 On this week's episode of Kain & Co., David Kain of Kain Automotive talks about how you can engage with your customers by using the power of video in your communications. VIDEO TRANSCRIPT: David Kain: Hello and welcome to Kain & Company here on CBT News....

Why Vehicle Price is Actually Your Friend

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On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so can actually help in negotiations.   VIDEO TRANSCRIPTION: David Kain: Hello, I'm David Kain, president of Kain Automotive, and I'm here on Kain...

Using the Right Language When Speaking to the Customer

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Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David Kain talks about how salespeople and BDC agents should talk to both service and sales customers.   VIDEO TRANSCRIPTION: David Kain: Hello and...

Creating a Comfortable Environment for Your Customer

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On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.   VIDEO TRANSCRIPTION: David Kain : Hello and welcome to Kain & Co. My name is David Kain. I'm the President of Kain...

The Power of Voicemail

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 On this week's episode of Kain & Co., David Kain talks about the power of voicemail during the follow-up and how you can leverage it strategically in your communications. VIDEO TRANSCRIPT: David Kain: Hello, my name is David Kain, president of Kain Automotive, and welcome to...

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...

Combining Artificial and Human Intelligence to Maximize Dealership Results

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in...
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Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual

"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
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Summer Sales Forecast for Auto Retail – Charlie Chesbrough, Cox Automotive

Cautious optimism is the sentiment many dealers are feeling as the auto retail industry settles into Q3. After strong showings for sales, considering the...
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Middle and Upper-Class Car Buyers Spending Actively

The second-quarter car sales reports tell a story that few care to recall. The pandemic response sent more than 45 million Americans into the...
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The Current State of Online Sales: Is This Process Here to Stay?

COVID-19 has caused many auto dealers to embrace a variety of new processes. From picking up cars for servicing to limiting the number of...
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CBT News Market Update: LotLinx CEO Len Short & Bloomberg Auto Analyst Kevin...

As macroeconomic conditions begin to stabilize and consumers slowly resume their pre-pandemic lives, a lot of auto retail markets saw an uptick in sales...