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Kain & Co.

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Hosted by David Kain, Kain & Co. focuses on efficiency and effectiveness in your dealership’s BDC and internet sales departments. David is President and Founder of Kain Automotive. Having been is automotive his entire life, it was only natural for him to move on to training and consulting others. Kain is seen as an industry authority in many regards.

The Benefits of Having a Unique Domain Name

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On this week's episode of Kain & Co., David Kain spoke with Mike Ambrose, CEO and Co-Founder of .cars. David and Mike discussed the benefits of having a unique domain name and a shorter URL, as well as how that can affect your overall...

Getting More Information with the Live Call Handoff

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On this week's episode of Kain & Co., David Kain talks about how to incorporate the live call handoff in your process in order to get more customers off of the phone and into the dealership.

Creating a Comfortable Environment for Your Customer

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On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.

Customer Relationship Management

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On this week's Kain & Company, David talks about customer relationship management and CRM culture.

Leveraging Video For All Occasions

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Most of us walk around every day with a phone in our pocket, taking videos of just about everything that peaks our interest. On this week's episode of Kain & Co., David Kain talks about how you can foster greater engagement by leveraging video...

Data Enrichment When a Lead Comes Into Your CRM

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On this week's episode of Kain & Co., David Kain talks about data enrichment and how having access to customer history data can allow you to provide a better customer experience and enhance your sales process.

Implementing an Instant Connect Strategy in Your Dealership

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On this week's episode of Kain & Co., David Kain talks about implementing an instant connect strategy at your dealership, a technology that connects salespeople with customers the moment they show interest in a vehicle.

Advice for Buying or Selling a Dealership

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On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he has for buying and selling a dealership. The two go over the role a broker plays in the dealership selling...

It’s Time to Amp Up Our Language

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Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about updating your vocabulary and scripting when speaking to customers.

Creating a Business Development Culture

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On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout the dealership.

Using the Right Language When Speaking to the Customer

Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David...

Educating Your Team to Become Digitally Successful

On this week's episode of Kain & Co., David Kain invites you to his 15th annual Clients & Friends Digital Success Workshop. Join David...

Creating a Personal Database as a Salesperson

On this week's episode of Kain & Co., David Kain talks about personal business development and how creating your own database of customer information...
negative reviews

Tips for Improving Dealership Reviews and Maintaining a Meaningful Online Reputation

The first step in the car-buying journey today is not a physical one, but a digital one. Customers typically spend the bulk of the...
live chat

Why You Need a Live Chat Feature on Your Dealership’s Website

If you’ve been browsing almost any industry online in the past few years, you’ve encountered live chat widgets. They typically pop up in the...
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Everything You Need to Know About Video Marketing at Your Dealership – David Kain,...

On today’s show, we’re pleased to welcome back David Kain, auto industry expert, owner of Kain Automotive, and host of Kain and Company right...
F&I

Dull F&I Meetings? Here are 4 Ways to Make Them a Can’t Miss Experience

Meetings. Love them or hate them, they are a necessary evil in any business. Dealerships are not immune, and most meetings seem to revolve...
sales

Modern Sales Methods that Will Keep Your Dealership Profitable

Just like most fields, sales is an endlessly evolving industry that has seen many different methods throughout the years. Customers oftentimes seem unpredictable and...