Answering Your Emails

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  On today's episode of Kain & Company, David Kain takes a break from his usual show to answer some of the most commonly asked questions that he has received in his email inbox.

Co-Navigating with your Customers

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On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.  

Building Transparency with the Customer

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On this week's Kain & Co., David goes over some phrases to use in your sales pitch that improve your transparency and allow the customer to better relate to you.

The Activity Habit

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  On today's episode of Kain & Company, David Kain goes over what he calls the "Activity Habit," creating a sound foundation for your sales team to base their work upon every day.  

The Initial Response to Internet Requests

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  On today's episode of Kain & Company, David Kain invites his daughter Jessica on to discuss the initial response to internet requests at your dealership, customer engagement, and auto-responders.

Artificial Intelligence in Automotive Sales

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David Kain goes over some ways that artificial intelligence can be implemented in on the dealership sales floor on this week's episode of Kain & Company.   Click here for more stories centered around artificial intelligence in the auto industry.

Accountability Between Your Dealership Team and Management

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On this week's episode of Kain & Co., David invites his daughter Jessica on to discuss a presentation she gave recently on the right and wrong ways to handle accountability at your dealership.  

The Digital Retailing Environment

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On today's episode of Kain & Co., David gives his take on some of the thing's he's been seeing in digital retailing.

Key Operational Metrics for your Internet/BDC Operation

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On today's episode of Kain & Co., David goes over some key operational metrics for your internet or BDC operation.

Customer Relationship Management

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On this week's Kain & Company, David talks about customer relationship management and CRM culture.

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...

5 Important Coaching Tips

On today's episode of Progressive Retail, Cory Mosley talks with Lenny Satisky, VP of Training and Coaching for Mosley Automotive, about the five most...

Can You Sell Cars on Facebook?

  On today's episode of Progressive Retail, Cory Mosley invites Mike Phillips, Digital Marketing Executive for McCloskey Motors in Colorado Springs, CO, to discuss selling...
customer expectationsvideo

Michael Anderson: Making Changes and Meeting Customer Expectations

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...
car sales

The Effect Stair Step Programs Have on Small Dealers

A hotly contested practice in the retail automotive industry is stair step programs. Often called something more glamorous or cerebral such as Ford’s “Volume...
conferences

The Ultimate List of Automotive Retail Conferences

Attending conferences seems to be a way of life in the car business. We are all striving for that next cutting-edge strategy that will...
buying processvideo

Larry Dorfman: Find, Sell, & Deliver More Cars with this App

Technology does not have to stop when a customer is in your store. Larry Dorfman, Chairman, and CEO of EasyCare Dealer Solutions, visits the...