Kain & Co.

Hosted by David Kain, Kain & Co. focuses on efficiency and effectiveness in your dealership’s BDC and internet sales departments. David is President and Founder of Kain Automotive. Having been is automotive his entire life, it was only natural for him to move on to training and consulting others. Kain is seen as an industry authority in many regards.

Combining Artificial and Human Intelligence to Maximize Dealership Results

AIvideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in the customer follow-up. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding…

Building a Culture Around Your Dealership’s Digital Retailing Process

digital retailingvideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your dealership's digital retailing tools. Did you enjoy this segment? Please share your thoughts, comments, or questions…

Are Your BDC Employees Using the Right Language During this Crisis?

languagevideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this…

The Importance of Confirming Appointments

appointmentsvideo
On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the next step of the deal and eliminate any communication errors that may occur.

How to Improve Your Dealership’s Website Productivity

dealership's websitevideo
On this week's episode of Kain & Co., David Kain, president of Kain Automotive, discusses how to make your dealership's website an easy-to-use and efficient business generator. VIDEO TRANSCRIPT: David Kain: Hello. I'm David Kain. I'm President of Kain Automotive,…

Altering the Language Being Used in Your Dealership

languagevideo
On this week's episode of Kain & Co., David Kain talks about the use of outdated language in the dealership and how customers may react positively to a change in how you communicate.

Creating a Personal Database as a Salesperson

databasevideo
 On this week's episode of Kain & Co., David Kain talks about personal business development and how creating your own database of customer information can help immensely as a salesperson.   VIDEO TRANSCRIPT: David Kain: Hello and welcome to…

Creating a Video Culture at Your Dealership

videovideo
 On this week's episode of Kain & Co., David Kain of Kain Automotive talks about how you can engage with your customers by using the power of video in your communications. VIDEO TRANSCRIPT: David Kain: Hello and welcome to…

Why Vehicle Price is Actually Your Friend

vehicle pricevideo
On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so can actually help in negotiations.   VIDEO TRANSCRIPTION: David Kain: Hello, I'm David Kain, president of…

Using the Right Language When Speaking to the Customer

languagevideo
Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David Kain talks about how salespeople and BDC agents should talk to both service and sales customers.…

Perfecting Your Dealership’s Mobile Website Design and User Experience

On this week’s episode of Kain & Co., host David Kain is joined by Lyamen Savy, the CEO of a new website company called 321 Ignition. In this episode, David and Lyamen discuss the importance of having an excellent website user-experience…

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a salesperson's disposal, that there is no excuse to drop the ball. On this week’s episode…

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive. In this episode, David and Steve discuss his background working for Tesla, Inc. and his new…
Bernie Morenovideo

Bernie Moreno returns to auto retail with new digital technology

While the COVID-19 pandemic has created many obstacles for auto dealers, some have found ways to create opportunities in the midst of adversity. After taking a step back from the auto industry, Bernie Moreno, president of Bernie Moreno Companies, and…
automation

Why automation is a crucial tool in today’s auto industry

In today’s fast-paced world, customers expect personalized communication that speaks to their specific needs and grabs their attention. This expectation increases the number of meaningful touches needed between a customer and a sales representative. With a smaller team, how can…
wholesale

Wholesale prices begin to normalize on usual inventory levels

Dealers may start to notice the wholesale prices at auction slip back into more familiar territory. According to Manheim’s Used Vehicle Value Index mid-month report for September, wholesale used vehicle prices have decreased by 0.9% in the first two weeks…

Ford set to begin production of the all-electric F-150

The concept of an all-electric Ford F-150 has been anticipated for a while, and the automaker is taking the first steps to move from a concept to production. In a press release, Ford confirmed plans to begin construction of the…
Rock Andersonvideo

How AutoNation is promoting diverse and inclusive hiring practices – Rock Anderson

Here at CBT News, we’ve had several discussions with prominent figures on diversity in the retail automotive industry. AutoNation, the largest retailer in the country, has had tremendous success in hiring and retaining African-Americans and other minorities. Today, we’re joined…