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Kain & Co.

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Hosted by David Kain, Kain & Co. focuses on efficiency and effectiveness in your dealership’s BDC and internet sales departments. David is President and Founder of Kain Automotive. Having been is automotive his entire life, it was only natural for him to move on to training and consulting others. Kain is seen as an industry authority in many regards.

Advice for Buying or Selling a Dealership

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On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he has for buying and selling a dealership. The two go over the role a broker plays in the dealership selling...

It’s Time to Amp Up Our Language

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Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about updating your vocabulary and scripting when speaking to customers.

Altering the Language Being Used in Your Dealership

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On this week's episode of Kain & Co., David Kain talks about the use of outdated language in the dealership and how customers may react positively to a change in how you communicate.

Customer Relationship Management

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On this week's Kain & Company, David talks about customer relationship management and CRM culture.

Creating a Video Culture at Your Dealership

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On this week's episode of Kain & Co., David Kain talks about how you can engage with your customers by using the power of video in your communications.

Creating a Business Development Culture

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On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout the dealership.

Accountability in Dealership Management

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On this week's episode of Kain & Company, David Kain goes over the role of managers and how critical it is to be held accountable at the management level.

Why Vehicle Price is Actually Your Friend

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On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so can actually help in negotiations.

Consumers Are Ready for a Change… Are You?

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On this week's episode of Kain & Co., David Kain invites Todd Smith, 360 Converge, to discuss earning back customer trust, getting rid of reputational issues, and how 360 Converge can help change your process for the better.

Producing a Quality Video for the Customer at Your Dealership

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On this week's episode of Kain & Co., David Kain goes over some of the finer details of producing a quality video for your dealership customer, such as a vehicle walk-around.

Inspiring Your Customers Through Messaging

On this week's episode of Kain & Co., David Kain talks about how messaging your customers and responding quickly can inspire them to engage...

Recruiting in the Modern Age of Automotive

On this week's episode of Kain & Co., David Kain of Kain Automotive talks about the words you use in your recruiting ads and...

Onboarding New Employees

On this week's episode of Kain & Company, David Kain, President of Kain Automotive, talks about creating a substantial onboarding plan so that you...
secure

How to Improve Employee Retention and Productivity

As a manager, two of your chief concerns are productivity and employee retention. The first boosts your company's revenue. The second reduces the chances...
CRM

5 Reasons You Need to Redefine CRM

The customer relationship management (CRM) tool started out as a simple electronic rolodex and calendar. It’s now a complicated tool that is underused or...
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Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanuagh, MAX Digital

On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC...
service

The Power of 4DX in the Service Department!

Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and...
rental

How to Run a Successful Dealership Rental Program

Making the decision to open a rental agency at your dealership is a huge commitment. There seems to be a lot of risk involved....