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Kain & Co.

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Hosted by David Kain, Kain & Co. focuses on efficiency and effectiveness in your dealership’s BDC and internet sales departments. David is President and Founder of Kain Automotive. Having been is automotive his entire life, it was only natural for him to move on to training and consulting others. Kain is seen as an industry authority in many regards.

Consumers Are Ready for a Change… Are You?

360 convergevideo
On this week's episode of Kain & Co., David Kain invites Todd Smith, 360 Converge, to discuss earning back customer trust, getting rid of reputational issues, and how 360 Converge can help change your process for the better.

The Benefits of Having a Unique Domain Name

unique domain namevideo
On this week's episode of Kain & Co., David Kain spoke with Mike Ambrose, CEO and Co-Founder of .cars. David and Mike discussed the benefits of having a unique domain name and a shorter URL, as well as how that can affect your overall...

Leveraging Video For All Occasions

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Most of us walk around every day with a phone in our pocket, taking videos of just about everything that peaks our interest. On this week's episode of Kain & Co., David Kain talks about how you can foster greater engagement by leveraging video...

Creating a Comfortable Environment for Your Customer

environmentvideo
On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.

It’s Time to Amp Up Our Language

languagevideo
Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about updating your vocabulary and scripting when speaking to customers.

Customer Relationship Management

Kain & Co.video
On this week's Kain & Company, David talks about customer relationship management and CRM culture.

Responding Within Five Minutes

five minutesvideo
Once a customer inquires about purchasing a vehicle, you have five minutes to respond. After this, you could be 10 times less likely to sell them a car. On this week's episode of Kain & Co., David Kain talks about creating a five minute...

Creating a Video Culture at Your Dealership

videovideo
On this week's episode of Kain & Co., David Kain talks about how you can engage with your customers by using the power of video in your communications.

Creating a Business Development Culture

business developmentvideo
On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout the dealership.

How to Compensate Your Team

compensation plansvideo
On this week's episode of Kain & Company, David Kain talks about compensation plans and how to pay your team members fairly.

Getting More Information with the Live Call Handoff

On this week's episode of Kain & Co., David Kain talks about how to incorporate the live call handoff in your process in order...

Producing a Quality Video for the Customer at Your Dealership

On this week's episode of Kain & Co., David Kain goes over some of the finer details of producing a quality video for your...

How to Keep Your Reputation in Tact

On this week's episode of Kain & Co., David Kain talks about the importance of keeping your reputation in tact and improving your reputation...
customers

Teaching Customers About Maintenance in the Information Age

Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
F&I

Interview Tips When Hiring F&I Managers – What to Look (and Listen For)

Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a...
leasingvideo

Data Indicates Leasing is at an All Time High: What This Trend Means for...

According to the most recent industry data, vehicle leases accounted for 34% of all new car retail sales in March 2019, making it the...
LivePerson Automotivevideo

How Angela Krause Family Ford Improved Their Customer Experience and Enhanced Client Communications By...

In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...
car subscriptions

What’s New with Car Subscriptions? Expansions, Pilot Programs, and More

We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies,...