TSLA418.760-3.48%
GM74.500-0.36%
F13.330-0.07%
RIVN13.485-0.305%
CYD50.4100.41%
HMC25.480-0.7%
TM188.290-2.39%
CVNA68.5901.42%
PAG161.670-0.51%
LAD267.8605.94%
AN185.5301.38%
GPI319.6105.99%
ABG181.4802.31%
SAH74.5200.56%
TSLA418.760-3.48%
GM74.500-0.36%
F13.330-0.07%
RIVN13.485-0.305%
CYD50.4100.41%
HMC25.480-0.7%
TM188.290-2.39%
CVNA68.5901.42%
PAG161.670-0.51%
LAD267.8605.94%
AN185.5301.38%
GPI319.6105.99%
ABG181.4802.31%
SAH74.5200.56%
TSLA418.760-3.48%
GM74.500-0.36%
F13.330-0.07%
RIVN13.485-0.305%
CYD50.4100.41%
HMC25.480-0.7%
TM188.290-2.39%
CVNA68.5901.42%
PAG161.670-0.51%
LAD267.8605.94%
AN185.5301.38%
GPI319.6105.99%
ABG181.4802.31%
SAH74.5200.56%


service advisor

CBT News Placeholder

Alternative communication from service advisors provides a more convenient customer experience

- March 5, 2021
To the Editor: As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the head here. It’s taken the pressure...
service

The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor

- January 7, 2020
It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how to turn a good service consultant...
customer

Don’t Ask, Tell Them What Services They Need

- December 30, 2019
As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come into your shop are just trying...
service advisor

Professional Service Advisor Qualities: A Quick Checklist to See If You Have the Right People

- August 31, 2018
A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s important for them to always be...
confident

5 Tips to Build Your Confident Sales Approach

- July 16, 2018
We have all met Service Advisors who just seem to be natural at sales. Some people have simply “got it” when it comes to sales skills, inspiring admiration and envy...
Supreme Court

Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are Exempt from Overtime

- April 3, 2018
Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are Exempt from OvertimeOn Monday the supreme court ruled that service advisers are salesmen and therefore exempt from overtime requirements....
fixed first visit

Keys to Improving Fixed-First-Visit

- March 9, 2018
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not...
service advisor

Proper Training Processes for a New Service Advisor

- January 4, 2018
The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your clientele swiftly. Each service advisor generates...
service advisor

What makes a superstar service advisor?

- November 16, 2017
The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments.  Though that makes sense at first glance,...
GM Business

Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating in fixed-ops and Mary Barra on the impact of the new administration

- March 23, 2017
  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female CEO in the auto industry chats...


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