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Alternative communication from service advisors provides a more convenient customer experience

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To the Editor: As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...
service

The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor

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It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how...
customer

Don’t Ask, Tell Them What Services They Need

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As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come...
service advisor

Professional Service Advisor Qualities: A Quick Checklist to See If You...

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A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s...
confident

5 Tips to Build Your Confident Sales Approach

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We have all met Service Advisors who just seem to be natural at sales. Some people have simply “got it” when it comes to...
Supreme Court

Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are...

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Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are Exempt from OvertimeOn Monday the supreme court ruled that service advisers are salesmen...
fixed first visit

Keys to Improving Fixed-First-Visit

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When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...
service advisor

Proper Training Processes for a New Service Advisor

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The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your...
service advisor

What makes a superstar service advisor?

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The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments.  Though...
GM Business

Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating...

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  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female...