Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
The auto retail environment today is the most competitive it has ever been. The pressure for dealers to add value to the customer experience is immense. According to Stephen Smith,...
Inspire your staff to "serve rather than sell" with this inspiring quote from Luther Allison on the Saturday Morning Sales Meeting with Mark Tewart. Visit On the Mark for more great...
We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you are reading this, you’re a Parts,...
David chats with Joe Chura, CEO of DealerInspire, about the wave of new changes and technology coming to the digital automotive buying experience and how dealers can best use new...
JD Power Vehicle Dependability Study reveals biggest consumer issue:
- Is your dealer website mobile-friendly?
- How online reputation drives your bottom line