TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%


sales

David Booth

What Makes a Frictionless Transaction? – David Booth, GM of Shottenkirk Chrysler

- May 29, 2017
Recently, Joe had the pleasure of speaking with David Booth, GM of Shottenkirk Chrysler Dodge Jeep Ram of Atlanta. David's progressive customer experience initiatives have gained him a reputation for success...

Up Your Game on Facebook

- May 25, 2017
Up your game on the 800-pound gorilla today, Facebook.  Mark suggests posting about stuff other than auto-related topics. This will allow customers to relate to you on a personal level,...
customer experience

Six Ways to Create a Memorable Customer Experience

- May 23, 2017
Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall...
relationship

Creating a relationship after the sale

- May 11, 2017
  Are you failing to create a relationship with the customers you sell to?  David explains how you can start improving in that area.  

Do you have a “WHY” that will drive you today?

- April 22, 2017
On today's Saturday Morning Sales Meeting Jonathan Dawson asks "what is the why that is going to drive you today?" Everyone has a why. It could be a new bike,...
facebook

Up your game on Facebook!

- April 21, 2017
"If you're not on Facebook, get on Facebook". On today's Tip of the Day, Mark Tewart outlines the reasons why all dealerships and sales people need to be on Facebook. 
used vehicle

Manheim Used Vehicle Value Index

- April 12, 2017
By applying statistical analysis to its database of more than 5 million used vehicle transactions annually, Manheim has developed a measurement of used vehicle prices that is independent of underlying...
truck

Truck & SUV profits holding strong as car sales decline

- April 10, 2017
  In this interview from CNBC, Karl Brauer, Kelley Blue Book, says cars, unlike trucks, are not giving automakers the profits they want to see. This new reality of auto sales...
used car

Are you prepared for the used car onslaught?

- April 6, 2017
Over the past several years, as the U.S. economy has gained steam and consumers have rushed out to buy new cars, the average price of a new automobile has edged higher...
newscast

Daily Newscast: 2 ways to increase gross profit now | The No.1 pain point found in car buying | J.D. Power Website Evaluation Study

- April 5, 2017
  In today’s CBT Newscast for Wednesday April 5, 2017: 2 Ways to Increase Gross Profit Right Now from Alan Ram Industry renowned Automotive Trainer Alan Ram chats with Joe about the opportunity...


CBT News
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