What to do with an underperforming BDC

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Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten the exchange in the drive, handle low-profit maintenance customers and take stress off your advisors.

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