The Case For Creating A Director Of Customer Engagement Position
How much do you really know about your customer’s true experience while he or she is shopping for a car? As a dealership manager, you already read your CSI reports...
TSLA399.810-3.49%
GM87.4001.68%
F12.225-0.135%
RIVN12.1600.71%
CYD22.450-0.81%
HMC33.9600.07%
TM195.710-0.92%
CVNA68.290-0.02%
PAG212.120-0.22%
LAD299.7202.66%
AN179.64010.3%
GPI260.8000.83%
ABG198.030-1.24%
SAH63.230-0.38%
TSLA399.810-3.49%
GM87.4001.68%
F12.225-0.135%
RIVN12.1600.71%
CYD22.450-0.81%
HMC33.9600.07%
TM195.710-0.92%
CVNA68.290-0.02%
PAG212.120-0.22%
LAD299.7202.66%
AN179.64010.3%
GPI260.8000.83%
ABG198.030-1.24%
SAH63.230-0.38%
TSLA399.810-3.49%
GM87.4001.68%
F12.225-0.135%
RIVN12.1600.71%
CYD22.450-0.81%
HMC33.9600.07%
TM195.710-0.92%
CVNA68.290-0.02%
PAG212.120-0.22%
LAD299.7202.66%
AN179.64010.3%
GPI260.8000.83%
ABG198.030-1.24%
SAH63.230-0.38%
Retail Automotive
CBT Automotive Newscast for November 27, 2019
Today on CBTNews.com - Wednesday, November 27th, 2019:
What Clift Buick GMC is Doing to Overcome the Challenges of the GM Workers Strike
On today’s show, we’re pleased to welcome Garry Clift,...
Who Needs Referrals Anyways?
Our industry is typically one of immediacy. Questions like “What would it take to earn your business right now?” are very typical and used daily. Not many sales managers would...
Is Your Dealership Running a Sales Department or a Business Prevention Department?
Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d get a yes or no. Even...
CBT Automotive Newscast for November 26, 2019
Today on CBTNews.com - Tuesday, November 26th, 2019:
NADA President Peter Welch Discusses Autonomous Vehicles, Ride-Sharing, Tariffs & More
On today's show, we're so pleased to welcome back Peter Welch, President and...
Start Being Candid With Customers Who Ask About Price First
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to the “What’s the price of the...
CBT Automotive Newscast for November 25, 2019
Today on CBTNews.com - Monday, November 25th, 2019:
How to Identify and Close Gaps in Your Reconditioning Process - Dennis McGinn and Scott Gruwell
On today's show, Dennis McGinn, Founder and CEO...
CBT News Week In Review: November 22, 2019
CBT News Week In Review for Friday, November 22nd, 2019:
How ReconVelocity is Helping Dealers Set a New Standard for Vehicle Reconditioning
On today's show, we're pleased to welcome back Hugh Hathcock,...
The Importance of Monitoring the Quality of Your Dealership’s Leads – Kevin LeSage, Autotrader
Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Welcome into the show,...
CBT Automotive Newscast for November 21, 2019
Today on CBTNews.com - Thursday, 21st, 2019:
The Importance of Monitoring the Quality of Your Dealership's Leads - Kevin LeSage, Autotrader
Joining us today to discuss Cox Automotive’s new whitepaper, “The High...
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