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client objections

The difference between a ‘deal killer’ and a ‘deal pauser’ when...

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Consumers today have more options than ever before leading to many of you dealing with client objections nearly every day. But, how you respond could make the difference in eventually coming back from that objection and closing the deal. On today’s show, we’re pleased to welcome Jeff Shore, sales trainer, keynote speaker, author, and founder […]
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objections

Responding to Out of Line Objections

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 On this week’s episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer if you can make a sarcastic remark in order to clear the air. If you would like a free copy of any of David’s books, feel free to email him […]
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angry customers

The A.R.T. of Dealing with Angry Customers

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I know a thing or two about dealing with angry customers.  A big part of my time at college was spent on a phone line dealing with angry customers all day working on a “resolution desk”, which was simply a team where all angry customers went to be dealt with.  What I’ve found through that […]
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objections

Overcoming Buyer Objections in the Car Sales Process

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 How many times do you hear “I’m just looking.”  Instead of coming back with something witty or semi-snarky like “That’s why we put em out here”, Paul says use empathy by using this simple phrasing. Video Transcription: Our Tip of the Day comes from Paul Cummings. Well, you know how many times do you […]
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objections

Is Overcoming Objections a Lost Art?

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  On this week’s episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to overcome product objections.
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objections

Testing Objections from Customers

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  On this week’s edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach’s Corner and Stop It.
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objections

Find Out if Objections Are About Something Else

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Objections aren’t always objections from customers, according to Grant.  He suggest listening and agreeing with them, but also figuring out if their objections are objections or actual complaints.   VIDEO TRANSCRIPTION: Hey, Grant Cardone here, your sales tip of the day is how to handle objections in the demonstration of your product or your presentation. […]
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empathy

Using empathy to answer “I’m just looking.”

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When people say “I’m just looking,” Paul suggests using empathy to level with and relate to the customer, leading to more potential sales opportunities.
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customer

When the Customer says “No”

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Does a no really mean “no”? Sometimes it could mean “tell me more.” On today’s episode of F&I Today, Becky Chernek discusses when the customer says “no” and how to overcome the “I want to stick to the base payment” objection.
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objections

Overcoming Objections (Part 6)

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In part 6 of a 10-part series on overcoming objections, David teaches you how to use DLA’s structured objection response process to deal with the most common objections you’ll be confronted with during the closing process.
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