Tag: fixed ops
The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor
It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how...
Planning Is Good, Actions Are Better: How to Increase Profits and...
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
Is Factory Maintenance Effecting Hours Per RO?
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...
How to Maximize the Service Appointment Process and Retain More Customers
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...
Service Department Analysis Paralysis: How to Make a Decision and Move...
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...
Five Tips for a Successful Express Service Lane
Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently...
7 Customer Contact Selling Points
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go...
Comfort with Fundamentals Makes Decisions on Service Equipment Purchase or Replacement...
“It might be time to think about adding to or replacing some of your service equipment. That means being comfortable with the fundamental questions...
The Benefits of Digital Marketing for Your Fixed-Ops Department – Andy...
On today’s show, we’re pleased to welcome back Andy MacLeay, Director of Digital Marketing for Dealer.com.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT...
CBT Automotive Newscast for November 19th, 2019
Today on CBTNews.com - Tuesday, November 19th, 2019:
The Benefits of Digital Marketing for Your Fixed-Ops Department - Andy MacLeay, Dealer.com
On today’s show, we’re pleased...
