Tag: fixed ops

The fixed ops department is the lifeblood of most dealerships. But this vital profit center continuously faces challenges from rising customer expectations, ever-changing vehicle...

During a WrenchWay Roundtable broadcast, a statistic was shared showing that 42% of today’s auto technicians leave the workplace during the first two years....

Hiring technicians today is more than putting bodies in service bays. These team members have to have the right skill set, possess a strong...

The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the...

Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed...

I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers...

Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a...

The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly...

Imagine walking onto your showroom floor first thing in the morning. The familiar hum of traditional internal combustion engine vehicles buzzes in the background. But...

It is important to partner with the right vendors, especially when it comes to entrusting your dealership's fixed operations to a business development company...