Tag: fixed ops
Restoring trust in the repair and maintenance process — Skyler Chadwick...
Many dealers realize the important role trust plays in customer retention and service scores, often going to great lengths to ensure their buyers have...
4 simple tips to improve your dealership’s reconditioning process
How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
Why is there still a technician shortage and what are industry...
The lack of qualified technicians is an ever-present issue for most dealerships. By next year, this shortfall is projected to increase to 642,000 open...
4 tips for car dealers when onboarding new auto technicians
During a WrenchWay Roundtable broadcast, a statistic was shared showing that 42% of today’s auto technicians leave the workplace during the first two years....
How your dealership can find stellar automotive technicians
Hiring technicians today is more than putting bodies in service bays. These team members have to have the right skill set, possess a strong...
Auditing your dealership’s service scheduling processes
The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the...
5 trends impacting your fixed ops profits and how to address...
Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed...
Time: your most precious, most perishable, and most profitable product
I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers...
From overwhelmed to aligned action: Empowering service advisors for success
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a...
