TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed ops

Evelyn Cardenas of CFADA details the program training and placing auto technicians to meet growing dealership service needs.

Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage

- December 29, 2025
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
Service Drive Fixed-Ops
service departments, Don Andres

Don Andres shares strategies to help service departments grow in 2026

- December 22, 2025
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Service Drive Fixed-Ops
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Service Drive Fixed-Ops
Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Service Drive Management & Leadership
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Service Drive Tips & Training
Boost service and parts profits with Lee Harkins’ strategies on productivity, inventory, and customer pay in dealership fixed ops.

Lee Harkins shares profit-boosting strategies for service departments

- December 1, 2025
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
Featured Service Drive
profitability, service

Fixed ops remain key to dealership profitability, yet potential is often undervalued

- November 28, 2025
On the Dash: Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels. Considerable revenue is being missed, including tire sales and out-of-warranty...
Headlines Articles
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Featured Service Drive
Jeremy Stephens leads Bozard Ford’s mobile service team, completing 2,000+ monthly appointments while improving fixed-ops efficiency.

How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs

- November 17, 2025
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of  Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens, shares how his team completed more...
Featured Service Drive
Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on the road.

Dealerships face service retention crisis as cars get older, loyalty drops

- November 12, 2025
On the Dash: Dealerships are losing service visits and loyalty, with only 54% of new car owners returning for service in 2025. Service revenue remains vital, generating over $156 billion...
Articles Headlines

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Latest Articles 05/30/26

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FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
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Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
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Stellantis Pro One targets 30% growth with commercial vehicle and services expansion