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MILLENNIAL

Navigating The Millennial Workforce – Jeff Butler

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In order for a company to stay competitive, they need a fresh approach to compensation that reflects new values, attitudes, and lifestyles. That can...
Succession Plan

Does Your Succession Plan Reflect Your Long-term Vision? – Richard J....

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Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a...
Steven Stauning

Using Customer Experience to Shied Your Dealership from Disruption

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When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...
expanding

Are You Thinking About Expanding Your Franchise?

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If you’re thinking about expanding your franchise dealership, there are a lot of aspects to keep in mind when taking this giant ‘leap of...
customer service

8 Customer Service Experiences That Could Improve Dealership Sales

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Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent...
Setting Goals

Paul Cummings: Setting Goals For Each Department of Your Dealership

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The CBT Automotive Network welcomes Paul Cummings, who is President and CEO of Paul Cummings Enterprises. He tells our Jim Fitzpatrick about his new...
June Auto Sales

June’s Cautious Optimism: Auto Sales are Up, But for How Long?

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Click here, to see June Sales Totals for 2019 Talk about hitting it right on the nose. June’s overall auto sales came in at analyst’s...
service advisors

How to Help Service Advisors Handle Their Jobs — And Stress

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In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power of integrated circuits doubles about every two years, thus...

3 Types of F&I Managers & How They Can Help or...

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Most dealerships have anywhere from 2 to as many as 6 F&I managers depending on volume. When you have that many (or that little),...
family members

Battle-Proven Strategies to Keep the Peace – And Sell Cars!

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Every dealership manager spends time, effort, and energy training team members and the effort benefits both parties with increased sales and profits.  Pretty straightforward,...