Tag: customer
Introducing the Customer to your Service Department
If a customer takes a liking to both the car they are looking at buying and the salesperson that's helping them, it may be...
Retail Balloon vs. Leasing
On today's episode of F&I Today, Becky Chernek discusses whether a retail balloon or leasing is a better choice for the customer.
Phone-Ups That Lead to a Sale
On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...
How to Move the Customer From Their Keyboard to Your Showroom
On this week's episode of the Tom Stuker Show, Tom talks about internet leads, online traffic management, and effective BDCs with his new series,...
How to Be Part of the Solution and Get Loyal, Responsible...
Subprime auto loans have been in the headlines over the past couple of years with concern that we are headed into another credit crisis...
Thank You Notes Say A Lot More Than Thank You
Imagine you’re finalizing a sale, and all that’s left is a signature. After signing on the dotted line, getting their keys, and driving off...
It Starts with the Appointment
In this week's episode of the Weekly Tune-Up, Becky Nixon talks about where virtually everything in the auto industry begins - making the initial appointment...
Online Financing – Why Customers Like it, and Why They Reward...
It doesn’t take a survey to prove that today’s consumers want to do everything online. From food to furniture, houses and cars, shoppers like...
Preventing Future Problems For Your Customer
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about how a trained auto service technician has the skills and tools to...
Keys to Improving Fixed-First-Visit
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...
