Tuesday, January 26, 2021
Home Tags Customer

Tag: customer

customer

Getting Customers from Keyboard to Showroom (Part 2)

0
In part two of his series on getting customers from the keyboard to the showroom, Tom Stuker talks about internet leads, online traffic management, and high-level BDCs with his new series, “How to Move the Customer from their Keyboard to your Showroom.”
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
customer

When the Customer says “No”

0
Does a no really mean “no”? Sometimes it could mean “tell me more.” On today’s episode of F&I Today, Becky Chernek discusses when the customer says “no” and how to overcome the “I want to stick to the base payment” objection.
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
PDI system

What is a Pre-Delivery Inspection?

2
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out of shipping mode, correcting tire pressures, removing shipping plastic, installing wheel lock knuts (optional of course), checking fluid levels, and driving the vehicle long enough […]
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
customer

Overcoming Objections (Part 2)

0
As we know, selling cars on a commission basis is a great way to earn a living, but it often exposes us to a mindset that leads to trying to control our customers through the sales process. On this week’s Straight Talk, David talks about letting your customers be in control of the car buying […]
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
objections

What to do with a Customer who wants to “Think...

0
On this week’s edition of On the Mark, Mark answers a question from Marshall White of Keith White Ford Lincoln having to do with customer objections.
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
subject lines

Subject Lines that Sell Cars

0
Many people just quickly throw together an email, add a quick subject without any thought, and click send. However, for sales reps, this should not be the case. It is not familiar to many people, but email is one of the best marketing strategies in the automotive sales industry. In a recent study, 77% of […]
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
customer

Being Able to Understand the Customer

0
One area that makes a service department successful is being able to understand the customer. David explains why on today’s Service Tip of the Day brought to you by Revolution Parts.  
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
negotiations

Logic Ideas You Can Use in Negotiations

0
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week’s edition of On the Mark, Mark gives tips on getting the customer to think logically when negotiating so that both parties feel confident when making the deal.
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
Elise Kephart

Elise Kephart: Creating the Best Experience for Customers

0
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer and salesperson.
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW
review

6 Simple Ways To Get Customers To Review Your Business...

0
When you own a business, you know that online customer reviews are very influential. From Yelp to Healthgrades, Angie’s List to Trustpilot, people are sharing their experiences on everything, and what they say has an impact. These days, a Google review can shape your business far more than a Google Ad. According to a Zendesk […]
TO ACCESS THIS POST, YOU MUST LOG IN or SUBSCRIBE NOW