How tools & products should be working for your dealership
Justin Sprague: Vice President of Product Development with CDK Global
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
Customer Experience
3 Essentials for Service Department Retail Process Success
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com?
Brian Pasch:Â Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com? Brian shows you how to improve your online reviews in able to sell more cars in a...
Glenn Pasch: Does social media really work?
Glenn Pasch: Dealers often ask, “Does social media really work?”  See what Glenn thinks.
Pete MacInnis: Consumers and banks want to be more transparent
Pete MacInnis of Elend Solutions sits down with Jim Fitzpatrick of CBT News at NADA 100
Can more tech usage from consumers benefit your dealership?
Brad Perry of DealerSocket
Cory Mosley: What’s in it for your customers
Cory explains: when you master why you do what you do and what’s in it for you, you should have no problems mastering what’s in it for your customers.
A customer driven sales approach in your F&I Dept.
Are dealerships missing opportunities by focusing too much on overcoming objections in the finance and insurance office?
F&I trainer Lloyd Trushel thinks so and calls for a more personal engagement with...
David Kain: Is there too much engineering in your CRM?
David Kain: Is there too much engineering in your CRM? Â Could your team be too stressed out about using it? Â David has some advice to fix that.
How to generate profit & keep customers coming back to the service drive
We probably all agree that the goal of the dealership service department should be: (A) generate profit and (B) deliver the experience that keeps customers returning.
What we probably won’t agree...
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