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By translating customer feedback into actionable knowledge, dealerships can upgrade customer satisfaction and gain a competitive edge.

How to make customer feedback part of your dealership’s growth strategy

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In today’s highly competitive market, dealerships are continuously searching for new and creative ways to gain a competitive advantage. One often underestimated resource that...
Last September, Tom Masano Auto Group made the pivotal decision to adopt a new CRM. Immediately the auto group saw an influx of engagement.

Unleashing growth: what Tom Masano Auto Group did that transformed their...

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In the ever-evolving automotive industry, staying ahead of the competition requires embracing innovation. That’s exactly what Kevin Pitts and Tom Masano Auto Group did...
Digital Air Strike, Venneri

Identifying and correcting problematic gaps in consumer engagement

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As we look across retail automotive today, many dealers and OEMs are asking how they can provide the most frictionless experience for consumers. On...
ActivEngage digital communication tools

Why dealers must have robust digital communication tools to engage car...

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As the world grows accustomed to the digital phenomenon, trends, and insights regarding conversations between dealers and car buyers are at the forefront of...
CRM, Roessler

How to better drive customer engagement with DriveCentric’s Steve Roessler

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A dealership's buying experience is greatly influenced by human interaction. Steve Roessler, Chief Evangelist Officer at DriveCentric, talks about the distinctions between engagement management...

What resource dealers need to sustain customer success with Outsell’s Mike...

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Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's...
CRM, Roessler

Streamline digital communications at your dealership with better CRM engagement tools...

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Car dealers are always looking for the best in class CRM, or customer relationship management system, and one company is expanding quickly in the...

Strategies your car dealership can use to reach new benchmarks this...

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How prepared are you for success in this first quarter of 2022? Typically a new year means car dealers are armed with new goals...
customer engagement

Four ways to improve customer engagement at your car dealership

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If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...
online reviews

4 steps to successfully manage online reviews – Erica Danford, Dealer.com

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The customer review is powerful for a dealership and it’s reputation, so how can you better manage and make online reviews work for you?...