Tag: Customer Centric

Today's industry is all about customer centric selling. On today's Saturday Morning Sales Meeting, Mark Tewart discusses how to have your best Saturday ever...

 Is your sales process dealer-centric or customer-centric? Cory says you might want to take a look at the customer-centric process that’s designed to benefit...

Going from good to great requires building a customer-centric dealership organization.  Customer-centricity is a requirement for the New Normal, which is critical to improving...

On this week's episode of On the Mark, Mark Tewart talks about why you should make your sales process more modern and customer-centric.

You may have heard the words “best practices” thrown around at meetings, on memos and during conversations at sales conventions. The term refers to...

Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...

The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...

Diversity continues to be a hot-button topic across many industries including automotive. You don’t have to look very far to find insights addressing this important...

The old way of selling cars is old hat. A trip to the local shopping mall demonstrates the new trend in buying, which is...

Is your sales process customer-centric or dealer-centric?  Have you built a process that is designed to engage your dealership the way customers want to?...