Customer-Centric Selling
Today's industry is all about customer centric selling. On today's Saturday Morning Sales Meeting, Mark Tewart discusses how to have your best Saturday ever by focusing on the customer and...
TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%
TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%
TSLA381.6308.83%
GM76.8900.27%
F12.080-0.16%
RIVN16.4000.34%
CYD41.2101.13%
HMC24.3400.34%
TM192.6201.36%
CVNA395.995-0.595%
PAG171.520-0.14%
LAD290.120-0.88%
AN212.3806.69%
GPI356.8707.66%
ABG203.6902.3%
SAH78.7505.44%
Customer Centric
How a Customer-Centric Process Benefits Your Dealership
Is your sales process dealer-centric or customer-centric? Cory says you might want to take a look at the customer-centric process that’s designed to benefit them, not your dealership.
VIDEO TRANSCRIPT:
Our Tip...
The New Normal: Turning Good Dealers Into Great Dealers
Going from good to great requires building a customer-centric dealership organization. Customer-centricity is a requirement for the New Normal, which is critical to improving business performance and long-term profitability.
With defined...
Modernizing Your Sales Process
On this week's episode of On the Mark, Mark Tewart talks about why you should make your sales process more modern and customer-centric.
Focusing Efforts When Developing Best Practices at Your Dealership
You may have heard the words “best practices” thrown around at meetings, on memos and during conversations at sales conventions. The term refers to sets of guiding principles or strategies...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive...
How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
Why the Automotive Industry Needs Diversity
Diversity continues to be a hot-button topic across many industries including automotive.
You don’t have to look very far to find insights addressing this important issue, an example being a recently...
A New Type of Dealership that Benefits the Consumer
The old way of selling cars is old hat. A trip to the local shopping mall demonstrates the new trend in buying, which is a customer experience. Look at the...
Is your sales process customer-centric or dealer-centric?
Is your sales process customer-centric or dealer-centric? Have you built a process that is designed to engage your dealership the way customers want to? Answers to these questions and more...
Latest Articles
