TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Piazza Auto Group doubles down on service fundamentals, advisor accountability
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics. During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Jeff Cowan urges dealers to double down on fixed ops as uncertainty drives pullback
It’s easy to pull back and play defense when there’s a lot of uncertainty in the market. But, historically, the teams that lead in fixed ops, are the ones who...
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
Dealers debate mobile service expansion as OEM support fuels industry change
Mobile service continues to divide dealership fixed operations strategies, with some dealers fully scaling mobile fleets while others rely on pickups and deliveries or traditional service drive models. During the...
Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
