Service Drive

Piazza Auto Group doubles down on service fundamentals, advisor accountability 

As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics. During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, said the group has spent 2026 reinforcing technician productivity standards, advisor accountability and customer communication processes across its stores. The strategy, he says, is already producing measurable gains. Technician productivity According to Rogers, the company launched a new initiative in January...