Show Me the Money!


Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and asked, “Why don’t they make them like that anymore?” I know why they don’t.…

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In his 28th year of training, Jeff is recognized as the creator of the modern-day walk-around and selling processes for service departments. Currently partnered with NADA, EasyCare, NCM, MPi and other vendors and manufacturers, he¬ is the nation’s authority when it comes to training service advisors and service support staff. Visit his website at and sign up for free, weekly training.


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