TSLA366.470-9.83%
GM77.700-0.35%
F12.4650.085%
RIVN16.7480.2284%
CYD41.361-0.879%
HMC24.305-0.035%
TM192.8250.505%
CVNA410.2201.14%
PAG162.0701.65%
LAD274.850-0.07%
AN204.8601.79%
GPI341.3900%
ABG201.400-1.66%
SAH71.820-0.02%
TSLA366.470-9.83%
GM77.700-0.35%
F12.4650.085%
RIVN16.7480.2284%
CYD41.361-0.879%
HMC24.305-0.035%
TM192.8250.505%
CVNA410.2201.14%
PAG162.0701.65%
LAD274.850-0.07%
AN204.8601.79%
GPI341.3900%
ABG201.400-1.66%
SAH71.820-0.02%
TSLA366.470-9.83%
GM77.700-0.35%
F12.4650.085%
RIVN16.7480.2284%
CYD41.361-0.879%
HMC24.305-0.035%
TM192.8250.505%
CVNA410.2201.14%
PAG162.0701.65%
LAD274.850-0.07%
AN204.8601.79%
GPI341.3900%
ABG201.400-1.66%
SAH71.820-0.02%


CSI scores

RouteOne helps dealers connect online and in-store retail to reduce friction, improve CSI, and meet evolving car buyer expectations.

Bridging the digital and in-store retail gap to meet modern consumer expectations — Amber Haseley | RouteOne

- January 23, 2026
Consumers are increasingly demanding more modern, convenient experiences that let them move through the car-buying journey at their own pace. On today's episode of Driving Solutions, Amber Haseley, Director of...
Driving Solutions Digital Retailing
Jen Suzuki shares the key strategies to create effective video multipoint inspections that boost trust, approvals, and CSI scores.

Get faster approvals, build customer trust with effective video MPIs

- December 15, 2025
Sharing video MPIs with customers can improve service department approval outcomes by nearly 30%. On today's episode of Loyalty-Based Sales Strategies, Jen Suzuki, sales trainer and president of eDealer Solutions,...
Loyalty-Based Sales Strategies Management & Leadership
In automotive, we rely on the CSI score to give us feedback – and the telephone experience is a high priority on that survey.

How a telephone system can increase your CSI score

- January 25, 2024
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s not a surprise, therefore, that CX...
Sales & Marketing Publishing Partners
service

How service managers can drive profits and keep customer service intact during busy times

- September 2, 2022
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor on...
Fixed-Ops Inside Automotive

Don’t let band-aid solutions compromise your CSI – Jennifer Suzuki | eDealer Solutions

- April 8, 2022
Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on strengthening sales teams' mentality and processes....
Fixed-Ops Featured
CBT News Placeholder

Do you want to increase your customer retention rate and CSI?

- November 21, 2016
Sales & Marketing Tips & Training

Daily Newscast: How to improve your dealership

- November 14, 2016
Is this brand doing it right when it comes to incentives? Dealer: My service dept CSI scores were great, but it had one major flaw Would virtual reality work for your dealership?
Daily Newscast

Dealer: My service dept CSI scores were great, but it had one major flaw

- November 14, 2016
Articles
deliver the experience

Deliver The Experience That Every Customer Expects.

- January 28, 2016
Deliver the experience Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up. Luckily cox automotive has best practices...
Management & Leadership Sales & Marketing

CBT News – September 4, 2015

- September 4, 2015
On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty David Greene, VP of CallSource Auto Division, explains how to...
Daily Newscast

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