Dealers' #1 source for auto industry news, content, coaching & analysis

Home Tags CSI scores

Tag: CSI scores

In automotive, we rely on the CSI score to give us feedback – and the telephone experience is a high priority on that survey.

How a telephone system can increase your CSI score

0
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...
service

How service managers can drive profits and keep customer service intact...

0
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...

Don’t let band-aid solutions compromise your CSI – Jennifer Suzuki |...

0
Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...

Daily Newscast: How to improve your dealership

0
Is this brand doing it right when it comes to incentives? Dealer: My service dept CSI scores were great, but it had one major flaw Would...
deliver the experience

Deliver The Experience That Every Customer Expects.

0
Deliver the experience Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up....

CBT News – September 4, 2015

0
On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty David Greene, VP of...
CSI scores

Show Me the Money!

0
Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...