Tag: CSI scores

Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...

Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...

Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...

Is this brand doing it right when it comes to incentives? Dealer: My service dept CSI scores were great, but it had one major flaw Would...

Deliver the experience Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up....

On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty David Greene, VP of...

Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...