On today’s show:
– Germain Motor Company’s Shaun Kniffin discusses the future of the car shopping process and his best practices
– Coverage from the J.D. Power Automotive Forum in New York City
– Daily Tune-up with Kirk Manzo on connecting with customers, brought to you by LotLinx
– Today’s Dealer of the Day, brought to you by J.D. Byrider, is Jeff Gordon Chevrolet in Wilmington, North Carolina
