Jeff Cowan

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In his 28th year of training, Jeff is recognized as the creator of the modern-day walk-around and selling processes for service departments. Currently partnered with NADA, EasyCare, NCM, MPi and other vendors and manufacturers, he¬ is the nation’s authority when it comes to training service advisors and service support staff. Visit his website at AutomotiveServiceTraining.com and sign up for free, weekly training.
service

Boost Your Service Department’s Bottom Line

Have you ever watched an older movie and asked, “Why don't they make them like that anymore?” I know why they don't. It’s because...
team

Monday Morning Quarterbacking: How to Build a Champion Team

Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....
Alan Ram

What Will They Say?

On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private...

The Business Gods: Go Bold!!

If You Want to Win — Go For It! By: Jeff Cowan So you have been in business for a while and you’ve built a name. ...
video

Do your amenities retain customers?

Joe Gumm talks with Jeff Cowan host of Weekly Tune Up

Myths of Service Writers

Battle Service Business Myths And Score a Knockout By: Jeff Cowan Myths can be very dangerous things. They can and will impede your ability to grow,...

Get Ready or Sink

A Recession is Coming By: Jeff Cowan I don’t like talking gloom and doom. However, as a person running a business, I research business indicators to...

Now Is the Time to Make Fixed Opps Profitable

Stop Waiting, Help is not coming! By: Jeff Cowan Are you having your best Fixed Operations year ever or at least one of your best years? ...
Fixed-Ops Profitable

Make Fixed-Ops Profitable

Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...
Fourth Quarter Automotive

Stop Regarding Fourth Quarter Automotive As Hibernation Time

Dealers who start planning now for aggressive promotion actually can grab big business late in the year. BY JEFF COWAN It seems as though you...
service

Is Cost or Affordability the Reason for Declined Service Repairs?

According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...
paul whitevideo

4 Principles Business Leaders Need to Motivate Their Staff – Dr. Paul White

Unifying your team under a strong company culture and value system is crucial to building a successful, functioning business. This means, employees today need...
fulfillment centers

Could Auto Retailers Copy Amazon’s Model for Fulfillment Centers?

Online retail giant Amazon and Simon Property Group Inc. are in talks to use empty retail locations in malls as depots and fulfillment centers,...
Dave Andersonvideo

Dave Anderson on Leading a New Hire Just Starting Out in the Business

This week, one of our viewers sent in the question: What’s the best advice I can give a salesperson just starting out in the...
Barra

GM CEO Barra Encourages Young Girls to Consider a Career in the Auto Industry

Despite small glimpses of recent progress, women have continued to be underrepresented across the entire auto industry. According to data collected by Catalyst, women...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...