Home Authors Posts by Jeff Cowan

Jeff Cowan

16 POSTS 0 COMMENTS
In his 28th year of training, Jeff is recognized as the creator of the modern-day walk-around and selling processes for service departments. Currently partnered with NADA, EasyCare, NCM, MPi and other vendors and manufacturers, he¬ is the nation’s authority when it comes to training service advisors and service support staff. Visit his website at AutomotiveServiceTraining.com and sign up for free, weekly training.
service

Boost Your Service Department’s Bottom Line

Have you ever watched an older movie and asked, “Why don't they make them like that anymore?” I know why they don't. It’s because...
team

Monday Morning Quarterbacking: How to Build a Champion Team

Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....
Alan Ram

What Will They Say?

On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private...

The Business Gods: Go Bold!!

If You Want to Win — Go For It! By: Jeff Cowan So you have been in business for a while and you’ve built a name. ...
video

Do your amenities retain customers?

Joe Gumm talks with Jeff Cowan host of Weekly Tune Up

Myths of Service Writers

Battle Service Business Myths And Score a Knockout By: Jeff Cowan Myths can be very dangerous things. They can and will impede your ability to grow,...

Get Ready or Sink

A Recession is Coming By: Jeff Cowan I don’t like talking gloom and doom. However, as a person running a business, I research business indicators to...

Now Is the Time to Make Fixed Opps Profitable

Stop Waiting, Help is not coming! By: Jeff Cowan Are you having your best Fixed Operations year ever or at least one of your best years? ...
Fixed-Ops Profitable

Make Fixed-Ops Profitable

Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...
Fourth Quarter Automotive

Stop Regarding Fourth Quarter Automotive As Hibernation Time

Dealers who start planning now for aggressive promotion actually can grab big business late in the year. BY JEFF COWAN It seems as though you...
Shep Hykenvideo

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken,...

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
accountabilityvideo

How to Utilize the 4 Levels of Employee Accountability – Dave Anderson, LearnToLead

In today’s segment, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he and Jim...
marketing updatevideo

Weekly Marketing Update with John Fitzpatrick – [5.18.20]

In today's segment, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing, who provides CBT with a weekly marketing update....
internet

How Will the Internet of Things (IoT) Reshape Fixed Ops?

The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all...
packages

How to Use Package Selling During COVID-19 to Increase F&I Profits

As car shoppers slowly start to come back to the dealerships, F&I managers will have to become more creative in the way they sell...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...

How to Manage Stress in Your Career as a Car Salesperson

On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel