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Jeff Cowan

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In his 28th year of training, Jeff is recognized as the creator of the modern-day walk-around and selling processes for service departments. Currently partnered with NADA, EasyCare, NCM, MPi and other vendors and manufacturers, he¬ is the nation’s authority when it comes to training service advisors and service support staff. Visit his website at AutomotiveServiceTraining.com and sign up for free, weekly training.
service

Boost Your Service Department’s Bottom Line

Have you ever watched an older movie and asked, “Why don't they make them like that anymore?” I know why they don't. It’s because...
team

Monday Morning Quarterbacking: How to Build a Champion Team

Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....
Alan Ram

What Will They Say?

On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private...

The Business Gods: Go Bold!!

If You Want to Win — Go For It! By: Jeff Cowan So you have been in business for a while and you’ve built a name. ...
video

Do your amenities retain customers?

Joe Gumm talks with Jeff Cowan host of Weekly Tune Up

Myths of Service Writers

Battle Service Business Myths And Score a Knockout By: Jeff Cowan Myths can be very dangerous things. They can and will impede your ability to grow,...

Get Ready or Sink

A Recession is Coming By: Jeff Cowan I don’t like talking gloom and doom. However, as a person running a business, I research business indicators to...

Now Is the Time to Make Fixed Opps Profitable

Stop Waiting, Help is not coming! By: Jeff Cowan Are you having your best Fixed Operations year ever or at least one of your best years? ...
Fixed-Ops Profitable

Make Fixed-Ops Profitable

Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...
Fourth Quarter Automotive

Stop Regarding Fourth Quarter Automotive As Hibernation Time

Dealers who start planning now for aggressive promotion actually can grab big business late in the year. BY JEFF COWAN It seems as though you...
Pivetvideo

How Pivet Continues to Build Lucrative Partnerships between Dealers and Fleet Managers – Alex...

Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with Alex Fraser, AVP of...
Jonathan Thompsonvideo

The Importance of Properly Utilizing Your CRM Platform – Jonathan Thompson, Force Marketing

Jonathan Thompson, Vice President at Force Marketing, came to the CBT Stage at NADA 2020 to talk to Jim Fitzpatrick about how important it...
dealer-fxvideo

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini, CEO of Dealer-FX, a company that aims to provide...
F&I

4 Ways to Ace the Customer F&I Interview

Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that...
Automaticvideo

How SiriusXM Automatic is Helping Dealers Offer Connected Cars to their Customers – Radhika...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Radhika Giri, Vice President and General Manager of Product Marketing and...

CRM Managers, BDRs, and How to Be Successful

 On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...

Creating a Video Culture at Your Dealership

 On this week's episode of Kain & Co., David Kain of Kain Automotive talks about how you can engage with your customers by using...

How Video Pre-Roll Can Complement Your Online Marketing Strategy

On this week's episode of Auto Marketing Now, Brian Pasch talks about video pre-roll and some ideas that can tweak your existing video pre-roll...

How Can You Maximize PVR Earnings?

On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900,...