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fixed-ops roi

Does Your Fixed-Ops Give a ROI?

Comfort Zones versus Accountability BY DON REED As a dealer, did last year bring you the return on investment that you expected? As a general manager...
Owner Of A Recalled Vehicle

Today’s Owner Of A Recalled Vehicle Can Be Tomorrow’s Happy Service...

Develop plans now to research and identify these recall prospects, and to effectively interact with them. BY CHRIS MILLER U.S. Defense Secretary Donald Rumsfeld, you...
parts managers

Supporting Your Own Techs

Many parts managers overemphasize wholesale business, at the expense of total dealership profits. BY DON REED What is a dealership parts department’s primary mission? The key...
small BDC team

Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments

Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER During several of my recent speaking...
Parts Pricing Systems

Small Adjustments To Parts Pricing System

After a year of automatic matrix-pricing and rounding up to .99, could your gross margin have soared by 50%? BY KEN ROCK Does your parts...

Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability

Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of...
Service Manager’s Performance

How A Dealer Should Evaluate A Service Manager’s Performance

Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH I remember...
Owner Retention

Owner Retention Versus Owner Replacement

Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for...
memorable service department

Losing Work In The Service Drive Costs You Double In Future...

Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and...
Setbacks At Your Dealership

Train Yourself To Stop Using Excuses For Setbacks At Your Dealership

Until you start to view obstacles as inevitable and deal with them directly, your business will not go far. BY DAVID LEWIS “Ninety-nine percent of...