How Do You Utilize Your CRM?
On this week's episode of On the Mark, Mark Tewart talks about your CRM, the way you utilize it, the way it's setup, and your CRM processes.
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
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ABG203.050-3.28%
SAH82.710-0.91%
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
PAG183.8400.4%
LAD296.730-8.57%
AN192.050-2.8%
GPI300.820-16.69%
ABG203.050-3.28%
SAH82.710-0.91%
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
PAG183.8400.4%
LAD296.730-8.57%
AN192.050-2.8%
GPI300.820-16.69%
ABG203.050-3.28%
SAH82.710-0.91%
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Move Forward And Get To The Next Step
In your sales process, we're often met with obstacles that prevent us from moving forward and closing the deal with the customer. Mark says to forget all about that and...
How To Get A Better Open Rate By Using Email Campaigns
Chances are that your dealership utilizes email campaigns. Why wouldn’t you? It’s a viable option for many businesses. Some might even measure the success by knowing how many people open...
Week In Review: Overcoming the Service Technician Drought | How to Effectively Handle Leads and Manage Your BDC | Dealer Pain Points and Fiat Leaving the U.S. Market
CBT News Week In Review for Friday, April 19th, 2019:
How Dealerships Can Overcome the Service Technician Drought - John Fairchild, Fixed-Ops Expert
Every dealer knows that there is a lack of...
The “Give-Get” Principle
You're a giving salesperson. In fact, you give the customer a lot. Jonathan suggests using your giving spirit to start initiating a concept called give-get. He explains how it will...
Overcoming Buyer Objections in the Car Sales Process
How many times do you hear “I’m just looking.” Instead of coming back with something witty or semi-snarky like “That’s why we put em out here”, Paul says use empathy...
Week In Review: Q1 Sales and the State of Auto Retail | CRM Management, Growing Your BDC, and the Impact of Digital Retailing | How AI Can Improve Your Dealership’s Call Center Practices
CBT News Week In Review for Friday, April 12th, 2019:
Dealers Turn to CPO Vehicles as High Prices and Interest Rates Push Sales Down - Karl Brauer, Autotrader & KBB
The first...
How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg
On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the...
Dealership Statistics That Every Dealer Should Know
It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings new opportunities to improve your operations, attract new customers, and...
Jonathan Smoke, Chief Economist at Cox Automotive Discusses Q1 Sales and the State of Automotive Retail
First quarter sales data has recently been released for the auto retail industry, and there are several trends that indicate some headwinds and tailwinds for the rest of the year....
