Week In Review: Q1 Sales and the State of Auto Retail | CRM Management, Growing Your BDC, and the Impact of Digital Retailing | How AI Can Improve Your Dealership’s Call Center Practices

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CBT News Week In Review for Friday, April 12th, 2019:

newscastDealers Turn to CPO Vehicles as High Prices and Interest Rates Push Sales Down – Karl Brauer, Autotrader & KBB
The first quarter of the fiscal year is officially over, and there are a lot of numbers and trends to break down. Here to talk to us more about March’s earnings is Karl Brauer, executive publisher for AutoTrader and Kelley Blue Book. Karl shares with us, his insight about this month’s winners, losers, the importance of CPO vehicles, and what dealers can expect as we head into Q2. Watch Now

newscastJonathan Smoke, Chief Economist at Cox Automotive Discusses Q1 Sales and the State of Automotive Retail
First quarter sales data has recently been released for the auto retail industry, and there are several trends that indicate some headwinds and tailwinds for the rest of the year. Here to talk in-depth about what dealers can expect from the Q1 sales is Jonathan Smoke, chief economist for Cox Automotive. Watch Now

newscastBill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing
On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority of dealers aren’t utilizing their CRMs to their fullest capabilities. They also tackle what makes a good CRM, how to grow your dealership’s BDC and the industry trends that dealers should pay close attention to. Watch Now

newscastHow AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg
On today’s show, CBT’s Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the problems facing dealers in their call centers, as well as incorporating a CRM into the phone sales process. Watch Now

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