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Featured Interviews
Remarkable Leaders in F&I honoree: John Moor | Capitol Auto Group
CBT News is proud to recognize F&I professionals elevating standards within their dealerships and advancing the industry. This year’s inaugural Remarkable Leaders in F&I honorees exemplify the best practices of modern finance offices. Among them is John Moor, Corporate Finance Director at Capitol Auto Group in Salem, Oregon. With a career spanning decades and roots that go back to his father’s used car lots, Moor has built his reputation store by store, mentor by mentor, and person by person. Watch the full segment here.
How dealers can reduce friction in the finance process
As customer expectations evolve, dealerships face great pressure to make the finance process faster, more transparent and less intimidating. On today’s F&I Today episode, Paul Brown, VP of Ascent Dealer Services, explains why customers aren’t rejecting F&I itself, but instead rejecting friction, confusion and unexpected delays. He shares practical strategies dealers can implement to improve trust, streamline the buying journey and create a more profitable F&I experience. Watch the full segment here.
