Week In Review: Overcoming the Service Technician Drought | How to Effectively Handle Leads and Manage Your BDC | Dealer Pain Points and Fiat Leaving the U.S. Market

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CBT News Week In Review for Friday, April 19th, 2019:

newscastHow Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert
Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation? Well, our next guest is here to tell us. Today, we speak to John Fairchild, fixed-ops training and management expert, about how dealers can overcome the service technician drought. Watch Now

newscastHow to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren
Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you might struggle to see what’s paying off. Here to tell us how to effectively manage your BDC and properly handle leads as they come in is Marc McGurren, President and Co-founder of McGurren Consulting. Watch Now

newscastBrian Benstock on First Quarter Sales Results, Recruiting Salespeople, and Staying Positive in the Dealership
On today’s show, we welcome Brian Benstock Partner GM and VP at Paragon Honda. Brian is here to give us a dealer’s perspective on the first quarter sales results and trends in the industry. Watch Now

newscastLisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market
On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight and industry knowledge to share with us, and in this segment, Lisa and Jim discuss the Hustle and Grind Conference, Fiat, and industry headwinds and tailwinds. Watch Now

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