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Foreign Models Account For 50%-Plus Of Vehicle Sales In 2/3 Of...

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Foreign Models Account For 50%-Plus Of Vehicle Sales In 2/3 Of States. BY JON MCKENNA In which states have dealerships selling foreign cars grabbed the...

Keeping Tabs On What Your Dealership Might Be Worth Today

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Owners can try their own valuation calculations to estimate possible price tag in a hot deal market. BY JON MCKENNA As any exec in the...

CBT News – June 3, 2015

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On today's show: - Bill Wittenmyer and John Gottschalk discuss adapting to millennial car buyers - Sales Tip of the Day with Waldo Waldman on being presentable...
Manage Phone Performance

It’s Impossible For Dealers To Manage Phone Performance Too Aggressively

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CRISP principles for using the phone can easily be taught in-house, and their specific goals are really helpful. BY MIKE HAEG Your dealership has spent...
Phone Skills

Phone Skills Remain Critical In An Era Of Digital Marketing And...

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Dealerships cannot fail to strategize phone connections with customers and prospects, or to follow key rules. BY GRANT CARDONE We all know about instantaneous connection...

A Smarter Cardinale Group Emerges From Disaster

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Its execs are confident that devotion to key metrics and sophisticated digital marketing will help company thrive. BY JON MCKENNA Cardinale Automotive Group has carved...
customer connection

High Tech, High Speed, Low Cost Aren’t Only Kinds Of Connections...

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Dealerships must refocus on personal attention to cement customer relationships. BY GLENN PASCH If you stay current reading about business in general or marketing specifically,...
Ducking responsibility

Stop Playing In The Blame Game

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Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. BY JEFF COWAN In my work, I constantly observe a “What...
Setbacks At Your Dealership

Train Yourself To Stop Using Excuses For Setbacks At Your Dealership

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Until you start to view obstacles as inevitable and deal with them directly, your business will not go far. BY DAVID LEWIS “Ninety-nine percent of...
memorable service department

Losing Work In The Service Drive Costs You Double In Future...

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Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and...