TSLA374.2000.48%
GM77.820-0.7%
F12.345-0.135%
RIVN16.340-0.61%
CYD41.480-0.39%
HMC24.315-0.165%
TM192.900-3.18%
CVNA403.4750.455%
PAG160.4800.48%
LAD274.110-2.28%
AN202.810-0.16%
GPI339.9700.19%
ABG201.150-0.86%
SAH71.3900.17%
TSLA374.2000.48%
GM77.820-0.7%
F12.345-0.135%
RIVN16.340-0.61%
CYD41.480-0.39%
HMC24.315-0.165%
TM192.900-3.18%
CVNA403.4750.455%
PAG160.4800.48%
LAD274.110-2.28%
AN202.810-0.16%
GPI339.9700.19%
ABG201.150-0.86%
SAH71.3900.17%
TSLA374.2000.48%
GM77.820-0.7%
F12.345-0.135%
RIVN16.340-0.61%
CYD41.480-0.39%
HMC24.315-0.165%
TM192.900-3.18%
CVNA403.4750.455%
PAG160.4800.48%
LAD274.110-2.28%
AN202.810-0.16%
GPI339.9700.19%
ABG201.150-0.86%
SAH71.3900.17%


About: Jon McKenna

sunrise toyota

Service Figured Prominently In The Sunrise Toyota Recreation

- January 30, 2016
Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago By Jon McKenna That vehicle service generates the lion’s share of profits at most U.S. dealerships...

The New Generation Of Kiosks Emphasizes Time Savings And Transparency For Customers

- December 3, 2015
Meantime, dealers hunt for advantages in tracking lead sources, identifying customer desires and designing offers. BY JON MCKENNA Informational kiosks have been on the dealership scene for years. Who hasn’t encountered...

Training Helps Sustain Michigan Dealership Group’s Evolution Into A Substantial Corporate Player

- December 1, 2015
Zeigler Auto Group believes recruiting and developing talented staff is essential to growth. BY JON MCKENNA Back in 2004, Zeigler Auto Group ran four stores, covered staff training with an occasional...

Miami Dealership Group Keeps Expanding Its Reach

- November 2, 2015
Brickell group could open another store in its hometown soon but has designs on more Florida markets. BY JON MCKENNA Miami-based Brickell Motors is continuing its recent aggressive growth trend, having...

Dealers Can Constructively Object To OEM Formulas

- October 14, 2015
Explain your issues in writing and get them in your file. BY JON MCKENNA Suppose your nameplate manufacturer is calculating your dealership’s average market share, grading its sales performance or setting...

Expand Your Customer Surveying Beyond The CSI

- October 7, 2015
DMS exec: CSI won’t tell if customer is loyal for long haul. BY JON MCKENNA In recent years, skeptics have raised a litany of questions with or complaints about automaker-driven customer...

Instinct And Observing Other Businesses Lead Dealer To Flip To Salaried Sales Staff

- October 1, 2015
Kistler Ford wants its product specialists answering questions, not chasing commissions. BY JON MCKENNA The ranks of dealers experimenting with salaried salespeople are gradually growing. It’s doubtful that any of them...

Dealer’s Path To Her Arizona Store Was Long And Twisted

- September 10, 2015
Shot down repeatedly on the East Coast, she was about to give up when a chance arose to break into ownership. BY JON MCKENNA The sunny side of the auto dealership...

The Huge Cox Buyout Of Dealertrack: What It Means To Dealers

- July 9, 2015
Market participants expect greater simplicity for customers, but also more aggressive marketing and pricing. BY JON MCKENNA The price tag for Cox Automotive Inc.’s planned purchase of Dealertrack Technologies Inc., approximately...

Dealer Pricing Transparency And TrueCar Are Debated Without NADA On The Front Line

- July 9, 2015
Some dealers wonder why main trade association doesn’t take a more prominent role, but NADA prefers a back seat here. BY JON MCKENNA Back in 2013, Acton Toyota of Littleton in Littleton,...


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