Utilizing AI-optimized technology and a network of more than 20,000 top-rated, insured drivers, vehicle delivery platform Draiver helps dealerships maximize their customers’ experience, reducing downtime and unlocking new revenue to improve the bottom line.
On this episode of Driving Solutions, host Jim Fitzpatrick is joined by Kirsten Knull, chief revenue officer at Draiver. After helping thousands of storefronts improve their customer service scores through reliable vehicle delivery, the company is introducing a new way to equip dealers with the on-demand solutions they need to take care of their clients.
Key Takeaways
1. Two groups benefit from utilizing Draiver’s vehicle transport logistics. The first is the dealers who see repair orders rise 42% on average due to the speed with which customers are served. The other group is the consumers, who prioritize fast and efficient service and grow frustrated when experiencing delays.
2. Draiver prioritizes the well-being of its team members by creating excellent working conditions. Drivers contracted with the company can preview their routes and receive insurance to cover their mental and physical healthcare costs.
3. Draiver is introducing on-site consulting for dealers. This will allow retailers to ensure their customers are being cared for when using vehicle transportation services and give business owners more insight into their operations.
4. More OEMs are subsidizing vehicle transportation services like Draiver to help dealers provide better brand experiences.
5. With more and more companies adopting digital retail and door-to-door delivery services, the retail automotive sector will need to modernize how customers receive their purchased products to avoid falling behind other industries. Services like Draiver provide an affordable solution to outdated technology and methodology.
"Delayed service is a real problem, and it doesn't matter if you're a stay-at-home mom with four kids and you don't want to put them in the car to get there or if you're in the office, it's hard to work into your schedule: it's not something we look forward to." — Kirsten Knull
