Wednesday, January 26, 2022
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Why active listening is the no. 1 selling tip for...

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People forget that the art of selling starts by understanding the art of listening. Even better is active listening, the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. This form of listening conveys […]
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Hyundai

Hyundai expects production rebound with global chip supply improvement

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On a conference call Tuesday, Hyundai Motor Co. expressed hope that the global chip shortage would abate through the second quarter of 2022. It comes after an earnings announcement that saw Hyundai’s forecasted profit halved in Q4, triggering a mild slide in stock prices. After predicting sales of more than 4.3 million units worldwide through […]
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CBT automotive newscast: January 26, 2022

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Inside Automotive: How past and current auto retail trends are shaping the outlook for 2022 - Jonathan Smoke | Cox Automotive The past two years have...
Metaverse

How the Metaverse can benefit your dealership — and how...

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The Metaverse is emerging into the automotive space. There’s talk of selling vintage cars within it, and Hyundai has even added its products to Roblox’s Metaverse space. The Metaverse world is growing in popularity, and it looks like automotive retail is the next frontier for this platform. What exactly is this new concept, and how […]
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remote-first shopping

The impact of remote-first shopping options and how they can...

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Of all car shoppers in the market, only 6% say their next vehicle purchase will be fully online and 17% are inclined to a partially remote shopping experience, according to Deloitte data. It’s a growing trend, though, and particularly for shoppers looking for an alternatively fueled vehicle. Coming out of the COVID-19 pandemic, some car […]
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CBT automotive newscast: January 25, 2022

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Featured Show: From startup to IPO: A founder's journey Welcome to another episode of Founder Focus, a CBT original series that dives into the inside stories...
car shoppers

What type of car shoppers prefer an online only buying...

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During the pandemic, the topic of digital retailing became front and center as dealerships scrambled to keep providing cars for the customers who wanted them. Those tools and processes allow car shoppers to choose how they prefer to interact with the dealership – fully online, fully face to face, or a blend of the two […]
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CBT automotive newscast: January 24, 2022

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Featured Show: How video messaging can help your car dealership earn more customers On the latest episode of Straight Talk, host David Lewis, President of David Lewis &...
automated vehicles

New guidance coming from IIHS for partially automated vehicles

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On Thursday, the Insurance Institute for Highway Safety issued a release that new safety ratings will be created for partially automated vehicles. The new rating system will evaluate a vehicle’s capacity to ensure drivers remain focused while the car’s tech features are in use. It’s expected that IIHS will premier the ratings this year. Because […]
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The pros and cons of an external BDC for car...

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Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able to handle all those incoming calls, but the fact is up to 16% of calls are never answered. And for many shoppers, having a call go to voicemail means moving on […]
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