While the number of engine or transmission problems has decreased, seven of the top ten problems are design related.
Many consumers say they have issues related to Bluetooth pairing and voice recognition systems. They say they struggle to use the navigation system properly, or that the navigation system is not always accurate.
This is where your team comes in. It’s important that every member of your team understands how the technology works in each vehicle, so they can accurately explain to a new car buyer how to operated the technology functions in the car.
Invest in good training for your team now, so you can help avoid frustrating buyers later.
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