TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


communication

customers

5 areas where dealers can communicate better with customers

- January 16, 2023
About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if you are doing everything right, you...

How auto dealers can maximize profits with fewer new car sales

- March 18, 2022
If you take a look at the number of vehicles on the road these days, you’ll notice that fewer and fewer of them are new vehicles. In fact, most people...

Digital retailing inspired by the next generation

- December 10, 2021
Allow me to break down digital retailing in its most simple form. It’s the utilization of a website to allow consumers to purchase products and services. In today's automotive environment,...
sales service activity Xtime

Building a sales-minded parts team to grow your parts department

- October 22, 2021
If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to do this is to train your...
customer lifetime value

Force Marketing’s John Fitzpatrick discusses the importance of a Customer Lifetime Value approach

- October 13, 2021
The Digital Dealer Conference and Expo kicked off yesterday and if you’re attending, you’ll be hearing from some great experts like the President and CEO of Force Marketing, John Fitzpatrick....

CMA’s Liza Borches explains the value of a top-notch customer experience

- September 28, 2021
Carter Myers Automotive has roots dating back to 1902 as a hardware, machinery, and mill supply business that built and sold horseless carriages. Today, more than a century later, the...
fixed operations

How car dealers can increase revenue by shifting their focus to fixed operations – Tom Heizer, SVP at GSM

- July 15, 2021
There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have been great, as inventories continue to...
startup

How this automotive tech founder leveraged workflow accountability to start a successful business

- June 16, 2021
Welcome to another episode of Founder Focus with Steve Greenfield, founder of Automotive Ventures, where we dive into the inside stories behind some of the most impressive entrepreneurial journeys. In...
phrases

New and trending phrases customers are saying to auto dealers

- January 21, 2021
The pandemic has shaped how customers are communicating with car dealerships. That’s not just in methodology, like preferring text messages to emails or phone calls, but in the words they...
text

Text Your Way to Higher Customer Satisfaction

- August 26, 2020
This morning, I dropped off my 145-pound Newfoundland, Tess, to be groomed. I scheduled and paid over the phone, and then I received reminders via text. When I arrived and...


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