Customer Relationship Management

3
On this week’s Kain & Company, David talks about customer relationship management and CRM culture.

3 COMMENTS

  1. I learned and did all this in my first auto sales job in 1978; Yes that’s right I said 1978. Nothing new here except Youtube.

  2. As a new sales representative or car concierge, I love this message. Great advise and coaching to approaching CRM in a helpful way as a resource and not be dependent on it.

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