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Dr. Nicole Lipkinvideo

3 Steps to Manage the Mental Health Challenges of This Crisis – Dr. Nicole...

On today's show, we’re pleased to welcome back Dr. Nicole Lipkin, organizational psychologist, CEO of Equilibria Leadership Consulting, and Founder of The Young Leader...
Brian Paschvideo

Brian Pasch Discusses How to Step Up Your Dealership’s Digital Retailing Offerings Today

On today’s show, we’re pleased to welcome back Brian Pasch, international auto marketing expert, Founder and CEO of the PCG Companies, and host of...
customers

Creating Lifetime Customers in Post-COVID-19 Commerce

COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we...
accountabilityvideo

How to Utilize the 4 Levels of Employee Accountability – Dave Anderson, LearnToLead

In today’s segment, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he and Jim...
Shep Hykenvideo

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken,...

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...

How to Manage Stress in Your Career as a Car Salesperson

On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel