Wednesday, December 2, 2020
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prejudices

The importance of confronting personal biases and prejudices in the automotive...

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Welcome back to Diversity in Automotive, brought to you by TrueCar and CarNow. In today's segment, host Cory Mosley is joined by David Kain, automotive...
David Kain

David Kain on adapting your dealership’s BDC to new consumer trends

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It’s no secret that the retail automotive market is changing rapidly in the wake of COVID-19. This is the first time that many everyday practices are moving fully online. Digital retailers such as Vroom and Carvana are simplifying the vehicle appraisal and purchase process for car shoppers, making them popular options for many consumers. Digital […]
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321 ignition

Perfecting Your Dealership’s Mobile Website Design and User Experience

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On this week’s episode of Kain & Co., host David Kain is joined by Lyamen Savy, the CEO of a new website company called 321 Ignition. In this episode, David and Lyamen discuss the importance of having an excellent website user-experience and design on mobile platforms. While new to the automotive industry, Lyamen has previously worked […]
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be-backs

Generate More Be-Backs with this Step-by-Step Guide

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  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a salesperson’s disposal, that there is no excuse to drop the ball. On this week’s episode of Kain & Co., host David Kain discusses the best strategies to generate be-backs at […]
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business development

Changing Your Dealership’s Approach to Business Development

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For the first time since California’s shelter-in-place order back in March, automotive retail expert David Kain is back on the road visiting and consulting Joe Cooper Auto Group through the Coronavirus recovery. What’s interesting about the pandemic experience is that it is regionalized. In Oklahoma, where Joe Cooper Auto Group is located, the virus count […]
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experience

Why Dealers Should Concentrate on Experience, Not Price

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On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive. In this episode, David and Steve discuss his background working for Tesla, Inc. and his new position at Kain Automotive which focuses on helping dealers create the best customer experience. Did […]
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customer experience

Making the Commitment to Provide a Top-Tier Customer Experience

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of […]
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AI

Combining Artificial and Human Intelligence to Maximize Dealership Results

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in the customer follow-up. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of […]
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digital retailing

Building a Culture Around Your Dealership’s Digital Retailing Process

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your dealership’s digital retailing tools. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource […]
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language

Are Your BDC Employees Using the Right Language During this Crisis?

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the […]
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