In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We debate internally with our top staff...
Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so you can increase your conversions. The...
When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good fit for your dealership environment and...
Lots of dealers are able to sell a car at full MSRP when selling a lease. Many consumers don’t think about negotiating the purchase price during the lease as they...
Digital dealership models have been “Vrooming” ahead and 2020 is poised for an even sharper acceleration into the digital space. Given the current landscape, now, more than ever, brick-and-mortar dealers...
Going from good to great requires building a customer-centric dealership organization. Customer-centricity is a requirement for the New Normal, which is critical to improving business performance and long-term profitability.
With defined...
If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided to sell your business, and you...
According to the job search website Indeed.com, the average annual earning of a car salesperson in the U.S. was around $68,000 including all bonuses. With the cost of hiring and...
We probably all agree that the goal of the dealership service department should be to: A) generate profit, and B) deliver an experience that keeps customers returning.
What we probably won’t...
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development Centers (BDCs) are a great way...