TSLA350.8701.92%
GM86.430-0.55%
F13.885-0.035%
RIVN16.6250.025%
CYD39.3300.58%
HMC31.875-0.715%
TM192.270-1.4%
CVNA72.4000.07%
PAG219.9901.92001%
LAD369.2300.68%
AN196.4501.32%
GPI258.570-0.81%
ABG210.815-0.045%
SAH76.1600.84%
TSLA350.8701.92%
GM86.430-0.55%
F13.885-0.035%
RIVN16.6250.025%
CYD39.3300.58%
HMC31.875-0.715%
TM192.270-1.4%
CVNA72.4000.07%
PAG219.9901.92001%
LAD369.2300.68%
AN196.4501.32%
GPI258.570-0.81%
ABG210.815-0.045%
SAH76.1600.84%
TSLA350.8701.92%
GM86.430-0.55%
F13.885-0.035%
RIVN16.6250.025%
CYD39.3300.58%
HMC31.875-0.715%
TM192.270-1.4%
CVNA72.4000.07%
PAG219.9901.92001%
LAD369.2300.68%
AN196.4501.32%
GPI258.570-0.81%
ABG210.815-0.045%
SAH76.1600.84%


Articles

price

Start Being Candid With Customers Who Ask About Price First

- November 25, 2019
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to the “What’s the price of the...
marketing

Why Dealers Should Invest More of Their Time into Important Marketing Decisions

- November 25, 2019
If you are a Dealer and you are currently delegating your advertising and marketing, stop it! By delegating all of your advertising and marketing responsibilities, you are abdicating the responsibility for...
coach

Anybody Can Coach Customer Service if They Have the Right Approach

- November 21, 2019
In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you can’t do, and transitioning into a...
study

4 Essential Takeaways from Cox Automotive’s Latest Dealership Staffing Study

- November 20, 2019
When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either make or break your dealership. Unfortunately,...
leadership

Five Ways Dealership Managers Can Improve Their Leadership Skills

- November 20, 2019
A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention. While there are a few natural-born managers, the truth is...
compliance officers

Do Dealerships Really Need Compliance Officers?

- November 19, 2019
The quick answer is yes. Dealerships are required by law to have on-site compliance officers. Compliance officers help protect dealerships from violating state and federal laws that could lead to...
dealers

Why Dealers Need to Be More Transparent with Data, Communication, and Pricing

- November 19, 2019
Buyers have long been suspicious of auto dealers. Historically, there has been a lot of distrust here, as the perception is that prices can vary widely from dealer to dealer,...
conferences

Why Dealers Should Send Their Employees to These 5 Upcoming Automotive Conferences

- November 18, 2019
Auto dealerships are always looking for new strategies that will help them keep up with (or pass) their competition. Many individuals think of conferences as boring gatherings of people in...
dealers

4 Auto Industry Shake-Ups Dealers Should Prepare for in 2020

- November 18, 2019
It almost feels as if each week is bringing new changes that are impacting the automotive industry. These changes can be helpful—or troublesome—depending on how dealers prepare for them in...
vehicles

Four Unique Vehicle Design Trends

- November 15, 2019
Automotive technology is always changing rapidly to adapt to new inventions that will make driving easier and more enjoyable. From electric vehicles to bluetooth and lane assist capabilities, the auto...


CBT News
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