If you’ve ever stopped to consider how many parts are walking away from the dealership unbilled, whether through theft or due to oversight, you would be amazed at the money...
The pressure for convenient, online options has driven dealers to find new ways of doing business, while upholding their tried and true operations at the same time.
The result? A balancing...
A car salesperson typically costs around $10,000 to train up, according to a Hireology report on the cost of employee onboarding. Training a service advisor has less cost associated with...
This month, the NHTSA approved adaptive headlamps, and many consumers will have the choice of paying a monthly subscription to add them, thanks to OTA updates. And a JD Power survey published in...
Automated email replies always feel dismissive to me. Like my inquiry is not important enough for an actual person to reply. Yet, most dealership CRMs are configured to automatically send...
As of Friday, a cargo ship carrying nearly 4,000 vehicles destined for the United States was on fire and adrift in the Atlantic Ocean. The vehicles were on their journey...
Whether you get your news online or on the five o'clock news, you've likely heard of "The Great Resignation." Last year, nearly 47 million people quit their jobs, which almost...
In a seller’s market, holding firm on price is expected. For four out of every five car buyers in January, the dealership where they purchased a vehicle didn’t just hold...
The Ambassador Bridge is once again flowing between the United States and Canada after a week-long blockade was removed by Windsor Police. However, the days that the corridor was impeded...
The fifth annual What Drives Her Program was held on February 11 as part of the Chicago Auto Show’s Media Preview. Each year, female forces within the auto industry join...