Poor management of emotions can create problems for both a business and its employees, often leading to loss of income and undue stress. On the other hand, proper professional etiquette, emphasizing respectful communication and emotional intelligence, can help organizations exceed targets while establishing work cultures that attract and retain high-quality talent.
On this episode of CBT Now, host Jim Fitzpatrick is joined by Matt Easton, sales coach and founder of sales training platform Easton University. Having helped hundreds of professionals from different industries grow in their careers, Easton knows not only how crucial it is to manage emotions properly but also the secrets to communicating effectively, transparently, and positively. Now, he shares his tips to help you and your team reduce stress and improve efficiency with emotional management.
Key Takeaways
1. It is not personal. Although emotions can be intense in the workplace, employees and managers must avoid letting negative interactions fluster them or lead them to spread additional negativity.
2. It is not as bad as you think. As humans, obstacles can often appear as insurmountable, not due to the actual difficulties presented but rather our lack of familiarity with the tasks at hand. Once enough experience is gained, professionals can have more confidence in tackling problems and avoid letting their emotions get the better of them.
3. Do not stereotype your customer. Every client is different, no matter how similar they may appear. Assuming that an interaction with someone will go poorly simply based on a few shared characteristics with other individuals can create negative emotions and ruin your chances of closing a sale.
4. Do not stop to take pictures. When on a winning streak, the last thing one should do is sacrifice new opportunities to enjoy the moment.
5. Do not set goals based on what others have done. Comparison leads to negative emotions, and negative emotions lead to less productivity. Professionals who set realistic goals for themselves not only achieve their targets with greater speed and efficiency but also protect themselves from feelings of inferiority.
"Winning begets more winning." – Matt Easton
