TSLA406.54017.64%
GM82.5954.545%
F12.9850.5451%
RIVN17.4250.535%
CYD43.7601.4381%
HMC25.2250.865%
TM219.4006.54%
CVNA390.33928.099%
PAG163.6607.64%
LAD287.35012.48%
AN210.72012.43%
GPI352.67017.19%
ABG213.7609.67%
SAH71.4004.03%
TSLA406.54017.64%
GM82.5954.545%
F12.9850.5451%
RIVN17.4250.535%
CYD43.7601.4381%
HMC25.2250.865%
TM219.4006.54%
CVNA390.33928.099%
PAG163.6607.64%
LAD287.35012.48%
AN210.72012.43%
GPI352.67017.19%
ABG213.7609.67%
SAH71.4004.03%
TSLA406.54017.64%
GM82.5954.545%
F12.9850.5451%
RIVN17.4250.535%
CYD43.7601.4381%
HMC25.2250.865%
TM219.4006.54%
CVNA390.33928.099%
PAG163.6607.64%
LAD287.35012.48%
AN210.72012.43%
GPI352.67017.19%
ABG213.7609.67%
SAH71.4004.03%


Weekly Tune-up

Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Mid adult manager using digital tablet while talking to service advisors in auto repair shop.

From overwhelmed to aligned action: Empowering service advisors for success

- September 21, 2023
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a crucial role in bridging the gap...
By strategically building their own service-to-sales pipeline, dealers of all sizes and OEMs can fuel their service drive’s profitability

How to adapt your dealership to navigate the service-to-sales evolution

- September 11, 2023
The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly emphasizing both the short and long-term...
technicians

The Urban League and NADA are working together to train mechanics

- February 27, 2023
The severe lack of auto technicians in the U.S. has prompted a number of initiatives to hire trained mechanics at auto dealerships. The National Automobile Dealers Association (NADA), National Urban League,...
retail automotive service departments performance pro forma compensation

Why multipoint inspections are critical for auto dealership service departments

- November 9, 2022
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Today, Reed continues discussing three of the most ignored, misunderstood, and improperly tracked processes in automotive...
retail automotive service departments performance pro forma compensation

Why car dealers must have a consistent service menu process

- October 19, 2022
Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one recent study, 80% of service departments...
service

How service managers can drive profits and keep customer service intact during busy times

- September 2, 2022
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor on...
service visit

Why booking the first service visit is key for customer retention

- September 2, 2022
With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that the service department will be busier....
retail automotive service departments performance pro forma compensation

Commit to Success: Don’t settle for an average career in retail automotive

- July 20, 2022
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general managers, and service directors, among others,...


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