TSLA367.160-8.07%
GM83.040-0.96%
F12.055-0.045%
RIVN12.950-0.42%
CYD26.640-1.15%
HMC33.4500.12%
TM188.7100%
CVNA57.990-2.4%
PAG194.700-0.97%
LAD281.500-5.28%
AN153.190-2.13%
GPI228.340-3.25%
ABG161.920-2.62%
SAH60.030-1.03%
TSLA367.160-8.07%
GM83.040-0.96%
F12.055-0.045%
RIVN12.950-0.42%
CYD26.640-1.15%
HMC33.4500.12%
TM188.7100%
CVNA57.990-2.4%
PAG194.700-0.97%
LAD281.500-5.28%
AN153.190-2.13%
GPI228.340-3.25%
ABG161.920-2.62%
SAH60.030-1.03%
TSLA367.160-8.07%
GM83.040-0.96%
F12.055-0.045%
RIVN12.950-0.42%
CYD26.640-1.15%
HMC33.4500.12%
TM188.7100%
CVNA57.990-2.4%
PAG194.700-0.97%
LAD281.500-5.28%
AN153.190-2.13%
GPI228.340-3.25%
ABG161.920-2.62%
SAH60.030-1.03%


Weekly Tune-up

Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
Fixed-Ops Service Drive
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Featured Management & Leadership
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
Fixed-Ops Service Drive
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
Featured Service Drive
If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed-Ops Articles
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Fixed-Ops Articles
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Articles Fixed-Ops
Mid adult manager using digital tablet while talking to service advisors in auto repair shop.

From overwhelmed to aligned action: Empowering service advisors for success

- September 21, 2023
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a crucial role in bridging the gap...
Fixed-Ops Articles

Latest Articles

Record car payments, 84-month loans raise affordability concerns
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Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
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“Andrea Sells Cadillac” shares the social media habits that bring in buyers

Paul Sansone Sr., of Sansone Auto Mall, dies at 90
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Paul Sansone Sr., of Sansone Auto Mall, dies at 90

Washington's headlight fail: Drivers are getting blinded
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Washington’s headlight fail: Drivers are getting blinded

UAW faces tougher 2028 talks, Credit access hits 11-year high, turn spectators into buyers
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UAW faces tougher 2028 talks, Credit access hits 11-year high, Turn spectators into buyers

CDK CONNECT showcases AI, data, and seamless workflows to drive dealer efficiency and profitability
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CDK CONNECT showcases AI, data, and seamless workflows to drive dealer efficiency and profitability

UAW's Shawn Fain faces tougher 2028 contract talks after re-election
Latest Articles 10/14/26

UAW’s Shawn Fain faces tougher 2028 contract talks after re-election

Acura plans 3 new SUVs, including 2028 RDX hybrid
Latest Articles 10/14/26

Acura plans 3 new SUVs, including 2028 RDX hybrid

Credit access hits 11-year high as loan terms grow longer than ever
Latest Articles 10/14/26

Credit access hits 11-year high as loan terms grow longer than ever

Tesla robotaxis accused of speeding in school zones, NHTSA investigating
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Tesla robotaxis accused of speeding in school zones, NHTSA weighs probe


CBT News
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