TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


Weekly Tune-up

On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Mid adult manager using digital tablet while talking to service advisors in auto repair shop.

From overwhelmed to aligned action: Empowering service advisors for success

- September 21, 2023
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a crucial role in bridging the gap...
By strategically building their own service-to-sales pipeline, dealers of all sizes and OEMs can fuel their service drive’s profitability

How to adapt your dealership to navigate the service-to-sales evolution

- September 11, 2023
The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly emphasizing both the short and long-term...
technicians

The Urban League and NADA are working together to train mechanics

- February 27, 2023
The severe lack of auto technicians in the U.S. has prompted a number of initiatives to hire trained mechanics at auto dealerships. The National Automobile Dealers Association (NADA), National Urban League,...
retail automotive service departments performance pro forma compensation

Why multipoint inspections are critical for auto dealership service departments

- November 9, 2022
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Today, Reed continues discussing three of the most ignored, misunderstood, and improperly tracked processes in automotive...


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