Tag: Weekly Tune-up
How Brooke.ai fills in the gaps when managing service appointments
Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences...
How today’s advisor transparency works wonders
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced!
Challenges from the post-pandemic operating...
11 key processes every service advisor should be trained to do
According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail...
How to leverage the service drive for profitable pre-owned acquisitions
As the ongoing chip shortage continues to delay OEM production, dealership inventories have reached historic lows. At the same time, increased consumer demand –...
The skills auto technicians need to make them uniquely qualified for...
On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians...
4 strategies to get the maximum effort from your entire team
As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training,...
3 strategies dealers can use to improve customer service in the...
On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider...
Bozard Ford’s Ed Roberts discusses pivoting their service strategy during the...
Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his...
6 strategies to help your fixed-ops dept. sell more service appointments...
In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
How to become a better fixed-operations manager in your dealership
Welcome to the first episode of Service Drive with Don Reed, a monthly CBT News series focused on automotive fixed-operations. Hosted by the celebrated...
