Why booking the first service visit is key for customer retention
With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that the service department will be busier....
TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%
TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%
TSLA415.880-19.91%
GM82.680-0.56%
F16.635-0.805%
RIVN16.9500.65%
CYD57.7901.07%
HMC26.240-0.75%
TM182.920-7.03%
CVNA71.000-2%
PAG170.4403.07%
LAD293.5202.63%
AN189.0201.3%
GPI311.510-4.83%
ABG186.620-1.09%
SAH83.9601.34%
Weekly Tune-up
Commit to Success: Don’t settle for an average career in retail automotive
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general managers, and service directors, among others,...
3 C’s to effectively manage and motivate your auto technicians
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Most car dealers and fixed operations managers are familiar with the three 'C's of repair orders: condition,...
UVeye tech now available to dealers with CDK Global’s Fortellis platform
Around 15,000 dealerships across the United States now have access to UVeye’s new technology that helps expedite repair orders with the use of cameras and scanners. The latest offering is available to...
The value fixed operations training can bring to your car dealership
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent two days completing a performance evaluation...
Is this mistake costing your service drive lucrative business? – Michael Roppo
We’re now in the second quarter of the year after a robust and profitable 2021 for many in the industry. Today on Inside Automotive, we’re pleased to welcome Michael Roppo,...
Want to drive more upsells in the service lane? Find out how.
Everyone needs their car maintained and serviced, making fixed ops one of the most heavily visited departments for your auto customers. So, how are you upselling in today’s market? Today...
Tires are the new oil change!
It was 1990 and the dealership was Marvin Star Cadillac in Toronto, Canada. This was the first dealership I visited when I started my career in the automotive industry. It...
4 ways car dealers and fixed ops managers can amplify service absorption
In Good to Great, by author and business researcher Jim Collins, most top executives are successful because they have BHAG or Big Hairy Audacious Goals. Their goals then become the vision for the...
Why trust is a must for growing and retaining your customer base
No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture. On the latest episode of Service...
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