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retail automotive service departments performance pro forma compensation

The skills auto technicians need to make them uniquely qualified for...

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On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians...
retail automotive service departments performance pro forma compensation

4 strategies to get the maximum effort from your entire team

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As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training,...
retail automotive service departments performance pro forma compensation

3 strategies dealers can use to improve customer service in the...

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On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider...
Bozard Ford

Bozard Ford’s Ed Roberts discusses pivoting their service strategy during the...

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Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his...
service appointments

6 strategies to help your fixed-ops dept. sell more service appointments...

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In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
retail automotive service departments performance pro forma compensation

How to become a better fixed-operations manager in your dealership

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Welcome to the first episode of Service Drive with Don Reed, a monthly CBT News series focused on automotive fixed-operations. Hosted by the celebrated...
Planet Subaru

Service Manager Christa Collins on Training New Fixed-Ops Hires from Scratch

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What separates one service department from the next? Some may say the service technicians and the work they do. Today we’ll learn about a...
service department

Five Marketing Strategies to Increase Service Department Sales

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According to the National Automobiles Dealers Association, almost 50 percent of a dealer's gross profits are generated by the service department. For many dealerships,...
service

4 Disciplines that Create a Standard of Accountability in the Service...

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In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With...
service

Bill Springer on What Consumers Value Most in the Service Department

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DriveSure surveyed nearly 2,000 vehicle owners to find out what it takes to retain their service business at car dealerships and Bill Springer, President...