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Embrace technology in the service department for faster turnaround times

With the service department making up 49% of the dealership’s gross profit, it must continue to grow with the times. If dealerships don’t adopt...

Text Your Way to Higher Customer Satisfaction

This morning, I dropped off my 145-pound Newfoundland, Tess, to be groomed. I scheduled and paid over the phone, and then I received reminders...
social distancing

Keeping Your Service Drive Packed in a World of Social Distancing

As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us. Grocery and...
road to the sale

Road to the Sale: Selling in the Age of COVID

Why Talk about the Road to the Sale? We (three) have been in the auto business long enough to cultivate a lot of gray hairs...

10 Ways To Improve the Art of Appointment Setting

Scheduling impacts every area of your service department. The challenge is that many advisors and appointment setters see the appointment process as something to...

Moving from Email to Text Messaging

On this week's episode of Auto Marketing Now, Brian Pasch details the benefits and convenience of communicating with your customers via text message rather...
dealership chat

What It Costs Your Dealership to Miss Incoming Chats & Texts

Did you let almost $14,000 in gross profit slip away last month? Let’s assume your dealership offers web and mobile messaging options like text or...

CBT News – November 30, 2015

On today's show: Dale Pollak, Chairman and Founder of vAuto, discusses how to achieve success with your used car inventory Getting your dealership ready...