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business

What Not to Say in Sales or Business

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You can never expect someone to agree with you if you are disagreeing with them. This is vital – and is the single most...
technician

Dealing with the Technician Drought

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There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding...
foundation

The Power of Strong Fixed-Ops Business Footings and Foundations

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In today’s highly competitive service retail business market, every service type business is a commodity that can most likely be found in a similar...
service

The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor

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It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how...
fixed operations

Planning Is Good, Actions Are Better: How to Increase Profits and...

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Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
analysis paralysis

Service Department Analysis Paralysis: How to Make a Decision and Move...

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Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...
service

15 Ways to Improve Communication in the Service Drive

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Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues. We need...
service lane

Five Tips for a Successful Express Service Lane

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Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently...
service

Retain Service Customers with Every R.O.

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We probably all agree that the goal of the dealership service department should be to: A) generate profit, and B) deliver an experience that...
customers

Is The Automotive Industry Forgetting How To Connect?

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If you stay current with articles on marketing or business in general, you cannot miss the pundits discussing the new face of business –technology,...