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winter preparedness

Winter Preparedness: What Should Your Dealership Offer?

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Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at...
installation

Installation vs. Implementation

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On today's Tip of the Day, Glenn Pasch explains the difference between the installation of a service you've selected for your staff and actually...
service

5 Tips and Strategies for an Effective Service Department Mentoring Program

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Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an...

Try Performing A Basic Service Inspection Immediately, Then Prioritizing Work Your...

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Every customer who pulls into your service department deserves to know the overall condition of their vehicle, each time he or she visits. As...
calls

How to Create Magic on the Phone

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 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...
diversity

How to Promote Diversity and Inclusion in Your Dealership

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There are numerous headlines across print, online and social media platforms addressing the pros of diversity in the workplace. This goes beyond simply meeting...
authenticity

How to Bring Authenticity to Automotive Retail Selling

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We live in a world where it is extremely hard to pretend to be something you’re not. Social media and constant digital interconnectivity have...
customers

Teaching Customers About Maintenance in the Information Age

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Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
car subscriptions

What’s New with Car Subscriptions? Expansions, Pilot Programs, and More

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We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies,...
technicians

The Best Way to Pay Your Service Technicians

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Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying...