Ken has trained dealership customers for more than years, after having worked as a fixed-ops director for a dealership group in New York and Massachusetts. He has more than 25 years of dealership experience and hands-on training of dealership staff.
Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently operating, express service lanes. And many...
After a year of automatic matrix-pricing and rounding up to .99, could your gross margin have soared by 50%? BY KEN ROCK
Does your parts department consistently sell parts at the...