How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that more and more dealerships are looking...
TSLA406.96518.065%
GM82.5054.455%
F12.9980.558%
RIVN17.5450.655%
CYD43.1400.8181%
HMC25.2300.87%
TM219.6506.79%
CVNA395.92533.68499%
PAG163.0807.06%
LAD287.02212.15249%
AN209.47011.18%
GPI351.98516.505%
ABG214.0509.96%
SAH71.1603.79%
TSLA406.96518.065%
GM82.5054.455%
F12.9980.558%
RIVN17.5450.655%
CYD43.1400.8181%
HMC25.2300.87%
TM219.6506.79%
CVNA395.92533.68499%
PAG163.0807.06%
LAD287.02212.15249%
AN209.47011.18%
GPI351.98516.505%
ABG214.0509.96%
SAH71.1603.79%
TSLA406.96518.065%
GM82.5054.455%
F12.9980.558%
RIVN17.5450.655%
CYD43.1400.8181%
HMC25.2300.87%
TM219.6506.79%
CVNA395.92533.68499%
PAG163.0807.06%
LAD287.02212.15249%
AN209.47011.18%
GPI351.98516.505%
ABG214.0509.96%
SAH71.1603.79%
service department
“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential earnings from not prioritizing their dealership's...
How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains....
“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche | Auto Groups Continue To Expand Used-Car Offerings | Automaker Adds Augmented Reality to It’s FB Messenger
On today’s CBT Newscast for Tuesday, May 8th, 2018:
Automotive CX Summit Promises High-Value Experience for All Attendees
Jon Munzel, the founder and President of the Thought Leadership Summits, joins us on...
Training New Recruits in Your Service Department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department is getting harder to do in...
A Forward-Thinking Alternative To Traditional Car Ownership – Scott Painter, Fair | Training New Recruits in Your Service Department | A Multi-Channel Approach to Target Customers
On today's CBT Newscast for Tuesday, April 24th, 2018:
A Forward-Thinking Alternative To Traditional Car Ownership - Scott Painter, Fair
Scott Painter joins CBT Automotive News from the J.D. Power Automotive Conference...
Should Your Service Department be Open on Sundays?
It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding on relationships and personal life. Because...
How Much Profit is Your Service Department Losing From Missed Calls? – Traver Connect
Sales BDC was a buzz word roughly twenty years ago. Now, the service department is buzzing and along with it comes a BDC to help. John Traver, Chief Executive Officer...
How to Upsell Preventative Maintenance
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that is expected to benefit the customers...
If Your Service BDC Isn’t Staffed Correctly, It’s Not Working
If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be treating their service department BDC as...
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