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sales to service

The Sales to Service Handoff

Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all...
service department

Key measures ensure Service Department Retail Health

Checking Your Service Department's Health By John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can...
sunrise toyota

Service Figured Prominently In The Sunrise Toyota Recreation

Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago By Jon McKenna That vehicle service generates the lion’s share...

Jeff Cowan discusses the mentality needed to hire and retain a...

Just before the NADA convention, the Third Annual "Best Training Day Ever" took place in San Francisco that brought together hundreds of industry professionals...