TSLA422.560-13.23%
GM81.835-1.405%
F16.865-0.575%
RIVN16.8630.5627%
CYD56.9500.23%
HMC26.205-0.785%
TM182.825-7.125%
CVNA70.230-2.77%
PAG167.4500.08%
LAD289.450-1.44%
AN188.2500.53%
GPI311.390-4.95%
ABG183.620-4.09%
SAH82.100-0.52%
TSLA422.560-13.23%
GM81.835-1.405%
F16.865-0.575%
RIVN16.8630.5627%
CYD56.9500.23%
HMC26.205-0.785%
TM182.825-7.125%
CVNA70.230-2.77%
PAG167.4500.08%
LAD289.450-1.44%
AN188.2500.53%
GPI311.390-4.95%
ABG183.620-4.09%
SAH82.100-0.52%
TSLA422.560-13.23%
GM81.835-1.405%
F16.865-0.575%
RIVN16.8630.5627%
CYD56.9500.23%
HMC26.205-0.785%
TM182.825-7.125%
CVNA70.230-2.77%
PAG167.4500.08%
LAD289.450-1.44%
AN188.2500.53%
GPI311.390-4.95%
ABG183.620-4.09%
SAH82.100-0.52%


service department

automotive technicians

A Technician Shortage Affects You More than You Imagine

- November 21, 2017
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical colleges are seeing a decline in...
Fixed-Ops Auto News
service department

Handling Service Dept. Phone Calls

- October 24, 2017
Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this week's episode of the Weekly Tune-Up,...
Daily Newscast
tire sales

Selling more tires in the Service Department

- October 17, 2017
On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your service drive.
Daily Newscast
winter preparation

How to Promote Winter Preparation Sales in your Service Department

- October 16, 2017
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the skies. Winter can be particularly harsh...
Sales & Marketing Fixed-Ops
service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
Fixed-Ops Auto News
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction in the service lane, we're starting...
Daily Newscast
newscast

Cars.com’s Tony Zolla: How a face-to-face profile rating system improves sales | Overlooked Sales in the Service Department | Earning Respect and Reputation: Great Lakes Auto Group

- September 26, 2017
On today's CBT Newscast for Tuesday, September 26th, 2017: Tony Zolla: How a face-to-face profile rating system improves sales Imagine if consumers could take the concept of Fantasy Football and use it...
Daily Newscast
customer service

Service: The Powerful Marketing Tool!

- September 25, 2017
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask? We’re talking...
Fixed-Ops Auto News
newscast

How Dealers Can Combat the Expensive Auto Loan Fraud Trend | Service: The Powerful Marketing Tool | CBT Automotive Roundtable

- September 25, 2017
On today's CBT Newscast for Monday, September 25th, 2017: CBT Automotive Roundtable CBT's CEO Jim Fitzpatrick sits down with dealers and managers from four high-volume Atlanta area dealerships to discuss the state...
Daily Newscast
service dept.

How to Increase Revenue and Simplify Your Process in the Service Dept.

- August 29, 2017
On this week's episode of the Weekly Tune-Up, Becky Nixon presents a few effective steps in your service department that will increase revenue and streamline your operation and process for...
Daily Newscast

Latest Articles

New trade proposal could reshape supply chains, UAW strikes at major GM supplier, Stellantis self-driving push
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New trade proposal could reshape supply chains, UAW strikes at major GM supplier, Mercedes faces ownership restrictions

New U.S. trade proposal would raise vehicle content requirements, reshape North American supply chains
Latest Articles 06/01/26

New U.S. trade proposal would raise vehicle content requirements, reshape North American supply chains

UAW strike begins at major GM supplier after contract talks fail
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UAW strike begins at major GM supplier after contract talks fail

Mercedes-Benz dealers face uncertainty as Congress weighs ownership restrictions
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Mercedes-Benz dealers face uncertainty as Congress weighs ownership restrictions

Stellantis partners with Wayve on self-driving tech
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Stellantis partners with Wayve on self-driving tech

automotiveMastermind adapts marketing tools for FTC compliance changes 
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automotiveMastermind adapts marketing tools for FTC compliance changes 

SEO is not enough. How GEO is rewriting the rules of automotive search
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Dealers must act on GEO now as AI shifts car-buying behavior

5 key things killing your service advisor training (and how to fix them)
Latest Articles 06/01/26

5 key things killing your service advisor training (and how to fix them)

What the FTC's warning letters mean for car dealers and their social media teams
Latest Articles 06/01/26

What the FTC’s warning letters mean for car dealers and their social media teams

Why inventory, service, and sales can't operate as separate experiences anymore
Latest Articles 06/01/26

Why inventory, service, and sales can’t operate as separate experiences anymore